For a personal account
You can set up or change a Direct Debit when you log in to My EE or you can call us.
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Direct Debit is the easiest way to pay your bill and it comes at no extra cost. But if you need to, here's how to change your payment method
You'll need to pay off any outstanding balance on your account before you can set up or change your Direct Debit.
Please note: If you have an active Direct Debit set up on your account, but you make a payment using any other method (credit or debit card, cheque, online banking) after your bill date, your monthly Direct Debit payment will still be taken in full.
Call us on 150 from your EE phone or +44 (0) 7953 966 250 from any phone.
If more than one signature is required on a bank account, we won’t be able to set up a Direct Debit over the phone. Instead, you'll need to complete and return a copy of the Direct Debit mandate
We'll then send a letter to both the EE account holder and the bank account holder confirming the Direct Debit is set up – so you'll need to include the relevant postal addresses.
If you want to pay with another bank account, we can set it up over the phone, but both parties will need to be on the call.
You can only change your Direct Debit payment date after you’ve received your first bill. Call us on 150 from your EE phone or +44 (0) 7953 966 250 from any phone.
You'll see an on-screen confirmation once your Direct Debit has been set up. We’ll also send you a letter in the post that will confirm your details including the Direct Debit guarantee.
You can edit the bank details of your Direct Debit in Bills and payments > Direct Debit.
We no longer charge for any payments made using a credit card.
We accept payment by these credit or debit cards:
Visa, Visa Debit, MasterCard, Amex, Maestro.
Please allow at least five working days for your payment to reach us.
To make a payment from abroad, you'll need:
Swift code: MIDLGB2110C
Reference: your EE account number
If you pay by Direct Debit, credit card, debit card, internet or telephone banking, you’ll see EE on your bank statement for your payment.