How do I change my payment method?

     
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Direct Debit is the easiest way to pay your bill and it comes at no extra cost but there are other ways to pay your bill if you need to change your payment method.

How do I set up or change a Direct Debit?

How do I set up or change a Direct Debit?

It's easy to set up or change your Direct Debit on My EE or over the phone.

> Find out more about how to set up or change your Direct Debit

How do I pay my bill by credit or debit card?

How do I pay my bill by credit or debit card?

We accept payment by these credit or debit cards:

  1.  

    Visa
  2.  

    Visa Debit
  3.  

    MasterCard

To make a payment by credit or debit card:

  1.  

    log in to My EE
  2.  

    go to Menu > Bills and payment > Make a payment
  3.  

    you can choose to pay part or all of your bill
  4.  

    we’ll confirm your payment by email and it'll also show in your Payment history in your My EE account after about 15 minutes

To add or remove a credit or debit card in My EE:

  1.  

    log in to My EE
  2.  

    go to Menu > Bills and payment > Make a payment
  3.  

    view the cards you’re using and make a change

When you're paying with a credit or debit card there are a few things to know:

  1.  

    you can only remove cards three months or more after they're added
  2.  

    to add a new card you'll need to make a payment with it
  3.  

    to change the expiry date on a card, remove it and re-add it
  4.  

    you can't make a payment when your account has been closed
Want to pay by text?

If you are not logged into MyEE and have saved your card details with us you can.

Simply text PAY to 150 and follow the prompts. Please make sure you have your registered card with you.

How do I pay my bill by internet or telephone banking?

How do I pay my bill by internet or telephone banking?

To pay your bill by internet or telephone banking you'll need:

  1.  

    EE bank account: 31012304
  2.  

    EE sort code: 40-02-50
  3.  

    Payment reference: your EE account number

Please allow at least five working days for your payment to reach us.

To make a payment from abroad you'll need:

  1.  

    Swift code: MIDLGB2110C
  2.  

    IBAN: GB95MIDL40025031012304
  3.  

    Reference: your EE account number
Good to know:

If you pay by Direct Debit, credit or debit card, internet or telephone banking, you’ll see EE on your bank statement for your payment.

 
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Last updated: 10/3/2020
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