How do I change my payment method?

You'll need to pay off any outstanding balance on your account before you can set up or change your Direct Debit. 

The quickest way to set up a Direct Debit is by logging into My EE and filling in our Direct Debit form

Call us on 150 from your EE phone or +44 (0) 7953 966 250  from any phone.

If more than one signature is required on a bank account, we won’t be able to set up a Direct Debit over the phone. Instead, you'll need to complete and return a copy of the Direct Debit mandate

We'll then send a letter to both the EE account holder and the bank account holder confirming the Direct Debit is set up – so you'll need to include the relevant postal addresses.

If you want to pay with another bank account, we can set it up over the phone, but both parties will need to be on the call.

You can only change your Direct Debit payment date after you’ve received your first bill. Call us on 150 from your EE phone or +44 (0) 7953 966 250  from any phone.

You'll see an on-screen confirmation once your Direct Debit has been set up. We’ll also send you a letter in the post that will confirm your details including the Direct Debit guarantee.

You can edit the bank details of your Direct Debit in Bills and payments > Direct Debit.