How do I change my payment method?

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Direct Debit is the easiest way to pay your bill and it comes at no extra cost. But if you need to, here's how to change your payment method


Change your Direct Debit

Change your Direct Debit

For a personal account

You can set up or change a Direct Debit when you log in to My EE or you can call us.

You will need:

    your name exactly as it appears on your bank statement


    your bank or building society sort code and account number


You'll need to pay off any outstanding balance on your account before you can set up or change your Direct Debit. 

Changing your Direct Debit in My EE

The quickest way to set up a Direct Debit is by logging into My EE and filling in our Direct Debit form

Things to know

    make sure any outstanding bills are paid


    if you change your bank details within five days of your bill becoming due, we may use your old bank details to pay the bill


    you won’t be able to change the date of your Direct Debit in My EE. You’ll need to get in touch - just use one of the links on this page.

Please note: If you have an active Direct Debit set up on your account, but you make a payment using any other method (credit or debit card, cheque, online banking) after your bill date, your monthly Direct Debit payment will still be taken in full. 

Changing your Direct Debit when you call us

Call us on 150 from your EE phone or +44 (0) 7953 966 250  from any phone.

If more than one signature is required, or you want to pay with another bank account

If more than one signature is required on a bank account, we won’t be able to set up a Direct Debit over the phone. Instead, you'll need to complete and return a copy of the Direct Debit mandate

We'll then send a letter to both the EE account holder and the bank account holder confirming the Direct Debit is set up – so you'll need to include the relevant postal addresses.

If you want to pay with another bank account, we can set it up over the phone, but both parties will need to be on the call.

How do I change my payment date?

You can only change your Direct Debit payment date after you’ve received your first bill. Call us on 150 from your EE phone or +44 (0) 7953 966 250  from any phone.

How will I know that a Direct Debit has been set up?

You'll see an on-screen confirmation once your Direct Debit has been set up. We’ll also send you a letter in the post that will confirm your details including the Direct Debit guarantee.

Changing your Direct Debit

You can edit the bank details of your Direct Debit in Bills and payments > Direct Debit.

Credit or debit card

Credit or debit card

We no longer charge for any payments made using a credit card.

We accept payment by these credit or debit cards:

Visa, Visa Debit, MasterCard, Amex, Maestro.

How to pay by card in My EE

Log in to My EE and go to Bills and payment > Make a payment. You can choose to pay part or all of your bill. 

We’ll confirm your payment by email and it will show in your Payment history after about 15 minutes.

Add or remove a credit or debit card

Log in to My EE and select Bills and payments > Make a payment. Scroll down to see the cards you’re using and make a change.

Things to know

    you can only remove cards three months or more after they're added


    to add a new card you'll need to make a payment with it


    to change the expiry date on a card, remove it and re-add it


    you can't make a payment when your account has been closed 

Internet or telephone banking

Internet or telephone banking

You'll need:

    EE bank account: 31012304


    EE sort code: 40-02-50


    Payment reference: your EE account number

Please allow at least five working days for your payment to reach us.

To make a payment from abroad, you'll need:

Swift code: MIDLGB2110C
IBAN: GB95MIDL40025031012304
Reference: your EE account number

If you pay by Direct Debit, credit card, debit card, internet or telephone banking, you’ll see EE on your bank statement for your payment.

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Last updated: 16/8/2018
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