How do I pay my home broadband or TV bill?

In this article

There are a few ways you can pay your home broadband, home phone or TV bill.

How do I pay my home broadband or TV bill by Direct Debit?

How do I pay my home broadband or TV bill by Direct Debit?

Direct Debit is the easiest and most convenient way to pay your bill.

To set up a Direct Debit:

  1. log in to My EE

  2. select My EE Broadband

  3. go to My Payments > Change payment details

  4. follow the steps to change or update your payment details

When you're setting up a Direct Debit there are a few things to know:

  1.  

    if you have an outstanding balance, you’ll need to pay this by debit or credit card before we can start using your new Direct Debit details

  2.  

    once set up, this is the account we’ll use for future payments

  3.  

    we’ll automatically take payment from the bank account you set up for your Direct Debit around 10 working days after your bill date

If the first attempt to take your Direct Debit fails, we'll retry within seven days. After our second attempt, you'll incur a failed payment fee of £2. You'll then need to:

  1. make a one-off payment to clear your balance

  2. check your payment details are correct in time for your next bill

You can do both by logging in to My EE.

How do I pay my home broadband or TV bill by credit or debit card?

How do I pay my home broadband or TV bill by credit or debit card?

You'll be able to make a payment online when a balance is due and you can make either a one-off payment or set up a monthly payment by credit or debit card. The good news is we no longer make a charge to set up a monthly card payment.

To set up and edit a credit or debit card payment:

  1. log in to My EE

  2. select My EE Broadband

  3. go to My Payments > Change payment details

  4. follow the steps to change or update your payment details

To make a payment by credit or debit card:

  1. 1

    log in to My EE

  2. 2

    select My EE Broadband

  3. 3

    go to My payments > Make a payment

  4. 4

    follow the steps and enter your card details 

When you're setting up card payments there are a few things to know:

  1.  

    you can’t make part payments – just the full amount

  2.  

    if your broadband‘s been stopped because you haven’t paid the bill, it can take up to 30 hours to reconnect after you pay

  3.  

    if you've got your home phone with EE as well as broadband, we’ll automatically debit your card 10 working days after your bill date

  4.  

    if you've just got broadband with EE and you pay another company for your phone calls, we’ll debit your card within 48 hours of your bill date

How do I pay my home broadband or TV bill by phone?

How do I pay my home broadband or TV bill by phone?

To make a payment by phone on our automated payment line free from the UK:

  1.  

    call 0800 028 0543

You'll need to provide the following information:

  1.  

    your landline number

  2.  

    your postcode

  3.  

    your payment card

When you're paying by phone there are a few things to know:

  1.  

    we can’t take phone payment before your bill date so please call on or after that date - you can see your bill date by logging in to My EE

  2.  

    you can’t make part payments – just the full amount

  3.  

    it takes up to 24 hours for the payment to show on your account

  4.  

    if your broadband‘s been stopped because you haven’t paid the bill, it can take up to 30 hours to reconnect after you pay

How do I pay my home broadband bill by text?

How do I pay my home broadband bill by text?

If you chose not to pay by direct debit, we’ll send you a payment reminder when your bill is 14 days overdue. If you have a credit or debit card registered with us, you’ll be given the option to pay your bill by text:

  1.  

    “Hi from EE. Your Home Broadband bill of *£X.XX* is due for payment today. To avoid any disruption to your service, please pay now. To pay using your registered *VISA* card ending in *1234* just reply YES, or call us free on 0800 881 5190. If you have already paid this amount today please ignore this message.”

     

    The sender ID on the text message will show as +44 7860 035968.

     

When you're paying by text there are a few things to know:

  1.  

    you have 5 days to reply “yes” to the message, after this time you’ll need to make payment by another method (by phone or online)

  2.  

    you can’t make part payments - just the full amount

  3.  

    it takes up to 24 hours for the payment to show on your account

  4.  

    if your broadband has been stopped because you haven’t paid the bill, it can take up to 30 hours to reconnect after you pay

If you don’t have a card registered to pay by text:

  1.  

    you’ll received a text reminder from EE Broadband, that will include a link that will take you to My EE to make payment

  2.  

    you can register a card for future use by calling our payment IVR to make a payment – your card will be registered automatically at the end of the process.

What if I can’t pay my home broadband or TV bill?

What if I can’t pay my home broadband or TV bill?

We understand your circumstances can change, and if you find yourself struggling to pay your bill, we’ll be happy to discuss other ways for you to pay:

  1.  

    call 150 from an EE phone

  2.  

    or call 07953 966 250 from any phone

If you can’t pay your bill and you haven’t already talked to us about it, we’ll try and contact you by phone and mail. During this time, we’ll also have to suspend your service until you clear any outstanding balance. If this happens, we may also:

  1.  

    add a termination fee to your account in line with your contract terms

  2.  

    pass on your details to a debt collection agency who may add their own charges and fees to recover the outstanding debt

  3.  

    notify credit reference agencies that you’ve missed payments - this information can be used by other lenders and could affect your credit rating and your ability to gain future credit

Good to know

There are organisations that can offer free, independent advice if you’re struggling to pay your bills. Here are just a few:

> Citizens Advice Bureau

> StepChange

> Money Advice Trust

Thanks for your feedback

 
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