How do I pay my EE bill online?

     
    >
  • Go to section

You can find the date your payment's due when you log in to My EE or on page one of your paper bill.

If you’ve set up a Direct Debit, we’ll take your payment automatically on the date shown. We no longer charge for any payments made using a credit card.

 

Set up or change a Direct Debit

Set up or change a Direct Debit

For a personal account

You can set up or change a Direct Debit when you log in to My EE or you can call us.

You will need:
  1.  

    your name exactly as it appears on your bank statement

  2.  

    your bank or building society sort code and account number

Remember

You'll need to pay off any outstanding balance on your account before you can set up or change your Direct Debit. 

Changing your Direct Debit in My EE

The quickest way to set up a Direct Debit is by logging into My EE and filling in our Direct Debit form

How will I know that a Direct Debit has been set up?

You'll see an on-screen confirmation once your Direct Debit has been set up. We’ll also send you a letter in the post that will confirm your details including the Direct Debit guarantee.

Changing your Direct Debit

You can edit the bank details of your Direct Debit in Bills and payments > Direct Debit.

Things to know
  1.  

    make sure any outstanding bills are paid

  2.  

    if you change your bank details within five days of your bill becoming due, we may use your old bank details to pay the bill

  3.  

    you won’t be able to change the date of your Direct Debit in My EE. You’ll need to get in touch - just use one of the links on this page.

Please note: If you have an active Direct Debit set up on your account, but you make a payment using any other method (credit or debit card, cheque, online banking) after your bill date, your monthly Direct Debit payment will still be taken in full. 

Changing your Direct Debit when you call us

Call us on 150 from your EE phone or +44 (0) 7953 966 250  from any phone.

If more than one signature is required, or you want to pay with another bank account

If more than one signature is required on a bank account, we won’t be able to set up a Direct Debit over the phone. Instead, you'll need to complete and return a copy of the Direct Debit mandate

We'll then send a letter to both the EE account holder and the bank account holder confirming the Direct Debit is set up – so you'll need to include the relevant postal addresses.

If you want to pay with another bank account, we can set it up over the phone, but both parties will need to be on the call.

How do I change my payment date?

You can only change your Direct Debit payment date after you’ve received your first bill. Call us on 150 from your EE phone or +44 (0) 7953 966 250  from any phone.

Credit or debit card

Credit or debit card

We no longer charge for any payments made using a credit card.

We accept payment by these credit or debit cards:

Visa, Visa Debit, MasterCard, Amex, Maestro.

How to pay by card in My EE

Log in to My EE and go to Bills and payment > Make a payment. You can choose to pay part or all of your bill. 

We’ll confirm your payment by email and it will show in your Payment history after about 15 minutes.

Add or remove a credit or debit card

Log in to My EE and select Bills and payments > Make a payment. Scroll down to see the cards you’re using and make a change.

Things to know
  1.  

    you can only remove cards three months or more after they're added

  2.  

    to add a new card you'll need to make a payment with it

  3.  

    to change the expiry date on a card, remove it and re-add it

  4.  

    you can't make a payment when your account has been closed 

Internet or telephone banking

Internet or telephone banking

You'll need:
  1.  

    EE bank account: 31012304

  2.  

    EE sort code: 40-02-50

  3.  

    Payment reference: your EE account number

Please allow at least five working days for your payment to reach us.

To make a payment from abroad, you'll need:

Swift code: MIDLGB2110C
IBAN: GB95MIDL40025031012304
Reference: your EE account number

If you pay by Direct Debit, credit card, debit card, internet or telephone banking, you’ll see EE on your bank statement for your payment.

 
Give us a call
Give us a call
Call now
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Mon to Fri
Sat to Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help
Last updated: 19/2/2018
Simon H posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Other
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

What should I do if I can't pay my bill?
How to reactivate a suspended EE service