How do I set up automatic payments?

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Set up a Direct Debit

Set up a Direct Debit

It’s easy to set up a Direct Debit to pay your bills on time every month – and it costs nothing extra. 

For a personal account

You can set up or change a Direct Debit when you log in to My EE or you can get in touch using one of the links on this page.

You'll need:
  1.  

    your name exactly as it appears on your bank statement

  2.  

    your bank or building society sort code and account number

Remember, you'll need to pay off any outstanding balance on your account before you can set up or change your Direct Debit. 

Setting up your Direct Debit in My EE

The quickest way to set up a Direct Debit is by logging into My EE and filling in our Direct Debit form

How will I know that a Direct Debit has been set up?

You'll see an on-screen confirmation once your Direct Debit has been set up. We’ll also send you a letter in the post that will confirm your details including the Direct Debit guarantee.

Things to know:
  1.  

    make sure any outstanding bills are paid

  2.  

    if you change your bank details within five days of your bill becoming due, we may use your old bank details to pay the bill

  3.  

    you won’t be able to change the date of your Direct Debit in My EE – you’ll need to get in touch using one of the links on this page.

Please note: If you have an active Direct Debit set up on your account, but you make a payment using any other method (credit or debit card, cheque, online banking) after your bill date, your monthly Direct Debit payment will still be taken in full.

Changing your Direct Debit when you call us

Call us on 150 from your EE phone or +44 (0) 7953 966 250  from any phone.

If more than one signature is required, or you want to pay with another bank account

If more than one signature is required on a bank account, we won’t be able to set up a Direct Debit over the phone. Instead, you'll need to complete and return a copy of the Direct Debit mandate

We'll then send a letter to both the EE account holder and the bank account holder confirming the Direct Debit is set up – so you'll need to include the relevant postal addresses.

If you want to pay with another bank account, we can set it up over the phone, but both parties will need to be on the call.

Thanks for your feedback

 
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