How do I turn off auto pay?

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Turning off auto pay

Turning off auto pay

Direct Debit is the easiest way to pay your bill and it comes at no extra cost. But if you need to, you can cancel your Direct Debit when you log in to My EE and go to Bills and payments > Direct Debit.

Things to know:

    make sure any outstanding bills are paid


    if you change your bank details within five days of your bill becoming due, we may use your old bank details to pay the bill


    you won’t be able to change the date of your Direct Debit in My EE – you’ll need to get in touch using one of the links on this page.

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