How we work with debt collection agencies

Debt Collection Agencies are companies that work with customers who have unpaid bills not resolved by our EE Collections team.

If you’re behind with your payments and we haven’t been able to reach you to arrange payment, we may instruct a Debt Collections Agency to contact you and discuss your options for repayment. Because this service costs EE money, we’ll add that cost to the amount you already owe.

If the debt is fully paid to the DCA within the first few weeks after it’s been passed to them, your services will be resumed 72 hours after your payment has cleared and we will reinstate your regular monthly billing.

If the debt is not repaid to the DCA within a number of weeks, we may cancel your line and add the remainder of the amount agreed in your contract to the outstanding balance owed.

We’ll also notify credit reference agencies that you’ve missed payments. This information can be used by other lenders, such as banks and credit card companies, and may affect your credit rating and ability to get credit in the future.

Once your debt has been passed over, you should always contact the Debt Collection Agency to make payment or discuss ways to pay.

The DCA will get in touch and share their contact details, however, if you no longer have this information but know the name of the DCA, you can find their contact details on their website.

We can also connect you to them if you call us on 07953 966 150.

If you are experiencing financial difficulty, there are several organisations offering free, independent advice if you’re struggling to pay your bills.