Mobile RPI price changes

In this article

RPI will impact any contract that started before 1 September 2020.

What is RPI?

What is RPI?

The Retail Price Index (RPI) is a measure of the rate of inflation - this is the change in prices for goods and services over time. It considers the cost of housing like council tax and mortgage interest payments. RPI weightings are based on Food Survey and Office of National Statistics expenditure.

A new rate is published every month. We’re using the December 2020 figure published in January 2021 - this rate is 1.2% for RPI. You'll see this change on your bill on or after 31 March 2021.

> Find out more about RPI from the Office of National Statistics

RPI calculator

RPI calculator

If you’d like to work out the estimated increase to any of the plans on your account, use our handy price calculator. 

Your estimated new monthly plan price will be

With VAT:

Without VAT:

FAQs

FAQs

How have you calculated the increases on my plan(s)?

As per your terms, we've used the RPI rate of inflation to calculate the increase to your plan(s). This is done by adding this percentage on top of what you previously paid. 

The change to the price you pay for your plan(s) will take into account any discounts you get. A higher price increase may be incurred if your discounts expire and your monthly price plan goes up before 31 March 2021. You can log into MyEE to see more information on your price plan. 

Some add-ons and out-of-bundle charges will also be increasing in line with the CPI rate of inflation, plus an additional 3.9%. All add-ons and out-of-bundle charges can be found here.

Why are you increasing my prices? 

RPI and CPI rates help us keep your price plan(s) in line with inflation.*

The CPI+3.9% rate has been introduced to allow us to continue to invest in and improve connectivity and customer services.

*We are moving away from RPI as CPI is considered a more reliable rate of inflation. We introduced it in our terms and conditions from 1 September 2020. 

What is the difference between RPI and CPI?

Both RPI and CPI are measures of inflation - this is the change in prices for goods and services over time. Each has a different value as they are calculated using different tools and measure different things. For example, RPI considers the cost of housing through measures like council tax and mortgage interest payments, whereas CPI does not. CPI weightings are based on household spending in the National Accounts while RPI weightings are based on Food Survey and Office of National Statistics expenditure.

We are moving away from using RPI to calculate our price increases as CPI is now more commonly used as a measure of inflation in the UK. On 1 September 2020, we introduced new terms and conditions across the BT group (which EE is part of). This means that customers who join or upgrade from this date will receive an annual price increase in line with CPI (0.6%) plus an additional 3.9% added by us (totalling 4.5%). 

There's lots more information on RPI and CPI on the Office for National Statistics' website. 

What happens when I upgrade?

When you upgrade, you'll move over to our new terms and conditions. This means each year we will increase your price plan, some out-of-bundle charges and add-ons by the CPI+3.9% rate.

Details of how you will be impacted by the price plan change will be clear throughout the order journey when upgrading (online or over the phone).

What is an add-on?

An add-on is a package of minutes, messages, data or services you can buy. Some of our mobile add-ons will be increasing in line with CPI+3.9%.

You can find details of any active add-ons on your latest EE bill or on MyEE

What is an out-of-bundle charge?

As part of your price plan, you'll get a call, text and data allowance. There are restrictions on where and how you use these.

When you go over these limits, you'll be charged according to our standard rates. These are out-of-bundle charges and some of them will be increasing in line with CPI+3.9%.

Thanks for your feedback

 
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