What do I do if my top-up fails?

In this article

Help with failed top-ups

Help with failed top-ups

We will always text you to confirm when a top-up is successfully added.

If your credit hasn't updated within 24 hours please call us.

  1.  

    call 150 from your EE phone 

  2.  

    call 07953 966 250 from any phone

You can also check your remaining pay as you go credit at any time.

  1.  

    log in to My EE or the My EE app

  2.  

    text BALANCE to 150

Alternatively, there’s an easier way to top-up. You can register your bank card for direct card payments so you won’t have to remember to top up and your pack will renew automatically.

  1.  

    log in to My EE

  2.  

    go to Set Up Card Payments

Thanks for your feedback

 
Give us a call
Give us a call
Call now
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Bank Holiday Monday opening times: 08:00-20:00
Mon to Fri
Sat
Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Book an appointment
Book an appointment
You can book a phone appointment with one of our local experts.
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help