What do I do if my top-up fails?

     
    >
  • Go to section

Help with failed top-ups

Help with failed top-ups

We will always text you to confirm when a top-up is successfully added.

If your credit hasn't updated within 24 hours please call us.

  1.  

    call 150 from your EE phone 
  2.  

    call 07953 966 250 from any phone

You can also check your remaining pay as you go credit at any time.

  1.  

    log in to My EE or the My EE app
  2.  

    text BALANCE to 150

 
Give us a call
Give us a call
Call now
Call now
150
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Bank Holiday Monday opening times: 08:00-20:00
Mon to Fri
Sat
Sun
Alternative phone numbers
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Type in your postcode to find your nearest store.

You can book an appointment to meet one of our experts in many of our stores.
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Book an appointment
>Directions
> Find another store
Need more help
Last updated: 16/1/2019
Nikki posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Please let us know how we can make it better
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

You can find more help here
What are EE Free Boosts?
How can I check my balance?
How do I top up a tablet or mobile WiFi device?
Previous
How do I top up a tablet or mobile WiFi device?
Next
I didn’t use my top up credit. Why has it run out?