Why has my Pay as you go credit run out when I haven’t made calls or sent texts?

  • Go to section

Find out reasons why your pay as you go credit might have run out.

You must:

You must make a connection at least once every 180 days in order to keep your pay as you go SIM active. 

> If this doesn’t apply to you, get in touch 

Give us a call
Give us a call
Call now
Free to pay monthly
25p per call on pay as you go
Mon to Fri
Sat to Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help
Last updated: 9/1/2018
Sharelle posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Other
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

What do I do if my top-up fails?
How do I know when to top up my pay as you go phone?