Why do I seem to be using more data than usual?

     
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If your phone connects to the internet over our network then you’ll use some data. If you find you’re using more than you expected, here are some things to consider.

When would I use extra data?

When would I use extra data?

  1.  

    streaming videos or music from Facebook, YouTube, Spotify, etc
  2.  

    running apps in the background – for example, they may use data when they check for message updates, software updates, etc
  3.  

    sending messages through messaging apps like WhatsApp or iMessage
  4.  

    using sat nav on your device
  5.  

    playing games online, or if the games include adverts 
  6.  

    tethering your phone to a laptop, tablet or other phone
  7.  

    sending emails
  8.  

    allowing apps to upload content
  9.  

    switching automatically to your data when a WiFi connection drops

How can I limit my data usage?

How can I limit my data usage?

  1.  

    uninstall or close apps you’re not using
  2.  

    connect to WiFi whenever possible
  3.  

    switch off mobile data when your allowance is low
  4.  

    turn off auto updates in your app settings
  5.  

    set your email to ‘Fetch’ instead of ‘Push’ in your device’s settings

Can I check my data usage?

Can I check my data usage?

  1.  

    use the My EE app
  2.  

    log in to My EE
  3.  

    text BALANCE to 150 free from your EE device
  4.  

    on the EE 4G network, go to add-on.ee.co.uk

Remember, we’ll always send you a text to let you know when you’ve used 80% of your data and another text when you’ve run out of data.

> Find out how to keep track of your monthly usage

 
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Last updated: 16/1/2019
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You can find more help here
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