Why do I seem to be using more data than usual?

     
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Using more data tha usual? Find how you can limit you data usage with our helpful tips.

If your phone connects to the internet over our network then you’ll use some data. If you find you’re using more than you expected, here are some things to consider.

Some ways you might use extra data

Some ways you might use extra data

  1.  

    streaming videos or music from Facebook, YouTube, Twitter, Spotify or other sites
  2.  

    running apps in the background – they may use data when they check for message updates, for example
  3.  

    sending messages through messaging apps like WhatsApp or iMessage instead of texts
  4.  

    using sat nav on your device
  5.  

    playing games online, or if the games include adverts 
  6.  

    tethering your phone to a laptop, tablet or other phone
  7.  

    sending emails
  8.  

    allowing apps to upload content
  9.  

    switching automatically to your data when a WiFi connection drops

Some ways to limit your data usage

Some ways to limit your data usage

  1.  

    uninstall or close apps you’re not using
  2.  

    connect to WiFi whenever possible
  3.  

    switch off mobile data when your allowance is low
  4.  

    turn off auto updates in your app settings
  5.  

    set your email to ‘Fetch’ instead of ‘Push’ in your device’s settings

Quick ways to check your data

Quick ways to check your data

  1.  

    use the My EE app
  2.  

    log in to My EE
  3.  

    text AL to 150 free from your EE device 
  4.  

    on the EE 4G network, go to add-on.ee.co.uk

Remember, we’ll always send you a text to let you know when you’ve used 80% of your data and again when you’ve run out.

> Find out more about usage alerts

 
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Last updated: 11/4/2018
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

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