Why do I seem to be using more data than usual?

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Using more data tha usual? Find how you can limit you data usage with our helpful tips.

If your phone connects to the internet over our network then you’ll use some data. If you find you’re using more than you expected, here are some things to consider.

Some ways you might use extra data

streaming videos or music from Facebook, YouTube, Twitter, Spotify or other sites
running apps in the background – they may use data when they check for message updates, for example
sending messages through messaging apps like WhatsApp or iMessage instead of texts
using sat nav on your device
playing games online, or if the games include adverts
tethering your phone to a laptop, tablet or other phone
sending emails
allowing apps to upload content
switching automatically to your data when a WiFi connection drops

Some ways to limit your data usage

uninstall or close apps you’re not using
connect to WiFi whenever possible
switch off mobile data when your allowance is low
turn off auto updates in your app settings
set your email to ‘Fetch’ instead of ‘Push’ in your device’s settings

Quick ways to check your data

use the My EE app
log in to My EE
text AL to 150 free from your EE device
on the EE 4G network, go to add-on.ee.co.uk

Remember, we’ll always send you a text to let you know when you’ve used 80% of your data and again when you’ve run out.

> Find out more about usage alerts

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Last updated: 11/4/2018

Simon H posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.

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What is the best data bundle for me?

Can I switch off data usage notifications?

Why do I seem to be using more data than usual?

Some ways you might use extra data

Some ways you might use extra data

Some ways to limit your data usage

Some ways to limit your data usage

Quick ways to check your data

Quick ways to check your data

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