About your mobile data allowance
You can’t go over your data allowance. We’ll text you when you’ve used 80 per cent and again when it runs out – there are no hidden charges.
If you use up your data you can always buy more - using data add-ons - to see you through.
Data usage can exceed file sizes downloaded
When content providers state the file size of their content, it may take up a little bit more of your data to download that file. This is because of encryption and addressing data – the ‘headers’ on each packet of data – which can be up to 10 per cent of the total file size.
For instance, if an image is said to be 100MB, it may take up to 110MB of data to download that file to your device.
At EE, we do what we can to limit the amount of data you use when downloading content in the UK, for example by not counting all of the ‘DNS’ data that’s used up every time you access the internet.
Quick ways to check your mobile data and get more
You can:
- download or open the EE app and go to Manage
- text AL to 150 free from your EE device
- go to add-on.ee.co.uk on your EE device
We’ll always text you to let you know when you’ve used 80 per cent of your data and again when you’ve run out.
Using data when abroad
Data charges whilst you are abroad depend on your mobile plan and your destination.
If your plan started on or after 7 July 2021, you can use your minutes, texts and data allowances in our European roaming zone for £2.47 a day. If your contract started before this date, you don’t have to pay the £2.47 daily charge.
You can use our roaming calculator to help you understand how much it might cost to use your phone while abroad.