What happens to my bill when I change my billing date or plan?

     
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If your billing date or plan has changed then your bill might be different than usual.

How do I change my home broadband billing date?

How do I change my home broadband billing date?

To change your billing date, you'll need to give us a call:

  1.  

    call 150 from your EE phone

  2.  

    call 07953 966 250 from any phone

What happens to my bill when I change my home broadband billing date?

What happens to my bill when I change my home broadband billing date?

Once you’ve changed your billing date, you’ll get two bills from us:

  1. 1

    the first will cover the charge between your old and new bill dates - this cost will be added to your second bill

  2. 2

    the second bill covers the cost of your new billing period and shows the charge from the first bill as a previous balance

What happens to my bill when I change my home broadband plan?

What happens to my bill when I change my home broadband plan?

If you’ve changed your plan, you may notice some differences to your bill. The change to the plan won’t always take effect on your bill date. If this happens, you’ll see:

  1.  

    a refund for your old plan – you pay for your plan a month in advance so we need to refund the amount after the switch has happened

  2.  

    the cost of your new plan – this will be from the date the change to your home broadband plan took place until the end of the month

  3.  

    the next month's charges for your new plan

Next month’s bill should be back to normal. However, if you have any call add-ons with your package, you'll also see a new charge each month under Extras and Discounts, along with any charges made for setting up and connecting your service.

If you've upgraded your plan to include EE TV:

We'll adjust your bill to your new plan price on the day it changes.

So we'll:
  1.  

    charge your new plan price from the day your new plan takes effect

  2.  

    apply a refund for your old plan price from the date your plan changed until the end of your billing month

  3.  

    adjust your next bill to reflect your new plan price (after you upgrade you may end up paying slightly more or slightly less)

If you've downgraded your plan to remove EE TV:

It’s important that you return your EE TV set-top box if you're plan no longer includes EE TV. Otherwise, we’ll have to charge you for it and you might see this charge on your next, or subsequent, bill.

 
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Last updated: 7/1/2019
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