How do I fix problems with my Home Hotspot?

     
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Find out how to fix common problems with Home Hotspots and Broadband Extenders.

My Home Hotspot has lost its connection and the Data light is off. How can I reconnect?

My Home Hotspot has lost its connection and the Data light is off. How can I reconnect?

Before trying to reconnect your extender to your home set up, first try switching it off and back on again to see if this resolves the issue.

If the data light still hasn’t come back on after a couple of minutes, follow these simple steps:

  1. 1

    make sure your Broadband Extender or Home Hotspot is plugged directly into a power socket

  2. 2

    press the Link button on the extender for five to eight seconds. Wait for the power light to go back to steady green

  3. 3

    once you’ve done that, press the Link button again, this time for one second

  4. 4

    within two minutes, press the Link button on one of the Broadband Extenders already in your home for one second to complete the connection to the network. The power and data lights should come on, indicating you’re now connected

How many Broadband Extenders or Home Hotspots can I connect on a single network?

How many Broadband Extenders or Home Hotspots can I connect on a single network?

You can connect up to 16 Broadband Extenders on a single network. Only eight can be active at any one time.

I have a problem with my Broadband Extenders - how do I reset them?

I have a problem with my Broadband Extenders - how do I reset them?

If your Broadband Extenders stop working or become unpaired, you’ll need to reset them. To do this, firstly make sure the extenders are plugged into a power socket. On each extender, press and hold the Link button for more than 15 seconds before releasing. Wait a couple of minutes and the power lights on both will come on.

How can I check my Broadband Extender Kits are working?

How can I check my Broadband Extender Kits are working?

Your extenders are designed to work together as a pair, and should work perfectly out of the box. To test them, find a double power socket and plug them in next to each other. After a couple of minutes, the power and data lights should come one, indicating you’re ready to go.

How can I change the settings of my WiFi Home Hotspot?

How can I change the settings of my WiFi Home Hotspot?

To change your settings, follow the simple steps below:
  1. 1

    make sure you’re connected to your hotspot’s WiFi

  2. 2

    go to http://mybtdevice.home

  3. 3

    log in using your admin credentials (the default password is printed on the settings card at the back of your hotspot)

  4. 4

    navigate to the relevant menu to change settings where required

How do I change my WiFi Home Hotspot name via the device management portal?

How do I change my WiFi Home Hotspot name via the device management portal?

  1. 1

    make a note of the Wireless Network Name and password for your new router - this can be found on the sticker on the back of the Bright Box routers or on the pull out card on the EE Smart Hub

  2. 2

    make sure you're connected to your hotspot’s WiFi by going to http://mybtdevice.home

  3. 3

    log in using your admin password (the default password can be found on the sticker located on the back of the plug)

  4. 4

    you'll be given the option to change the Wireless Network Name and password - change this to the same as the one on your new router

  5. 5

    once saved, you should have a single WiFi network for your home

Handy hint:

Use the name without 5Ghz for your Wireless Network Name.

How do I change my WiFi Home Hotspot name using WPS cloning?

How do I change my WiFi Home Hotspot name using WPS cloning?

If your new router supports WPS, your WiFi Home Hotspot will be able to clone your router’s name (SSID) and wireless key to use the same network details. Most new routers are WPS-compatible, but you may have to enable this functionality manually.

If you have an EE Smart Hub:

Just click the WPS button found on the back of the hub.

If you have a Bright Box 1 or Bright Box 2 router:

Read our guides on how to enable WPS on these routers.

> Bright Box 1

> Bright Box 2

  1. 1
    plug the hotspot into a power socket near your router (ideally in the same room) and wait until the Wireless light is a steady green
  2. 2

    press the WPS button on your router

  3. 3

    press and hold the WPS/Link button on the hotspot for at least 15 seconds until the Wireless light flashes orange and green

  4. 4

    when the Wireless light reverts to steady green, plug the hotspot in to where you want to extend coverage and wait for it to restart

  5. 5

    your WiFi device will now automatically connect to the hotspot

Handy hint:

The easiest way to know if you're connected to your router or to the extender is to compare the signal strength on your device with the extender switched on and off. If you ever want to make sure you’re connected to the strongest signal, turn WiFi off and back on.

Also be aware that when moving around the house, your devices may not always switch automatically between your router and your hotspot, so consider that when going from room to room.

 
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Last updated: 14/8/2019
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