How can I change my home broadband account holder name?

     
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Whatever the reason you want to change the name on your account, we can help.

How do I change the name on my account?

How do I change the name on my account?

If you've changed your name (e.g. you’re getting married or separated) you'll need to send us a copy of the certificate showing your change of name. We'll also need:

  1.  

    your current name

  2.  

    your home address

  3.  

    your landline number or account number

How do I transfer my account to someone else?

How do I transfer my account to someone else?

To transfer the account holder name on a broadband account, give us a call when both you and the new account holder are together. We'll be happy to help.

If you're transferring the account to keep the same discounted price on a broadband package (e.g. linked to a mobile phone account), you'll also need to transfer the mobile phone account into the new name.

How do I close the account of someone who’s died?

How do I close the account of someone who’s died?

If you're dealing with a bereavement, sorting out the broadband account should be the least of your worries so we'll keep it simple:

To close the account call us on 07973 100 150. You’ll need these details:

  1.  

    the deceased's full name and address

  2.  

    the landline telephone number the account is registered to

  3.  

    the account email address or account name (if known)

If you then want to transfer the account to a new name, we’ll also need:

  1.  

    the new account holder’s name

  2.  

    their email address

  3.  

    their telephone number

  4.  

    and their payment details

 
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Last updated: 27/6/2019
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