How can I improve my wireless internet connection?

     
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Having problems with the reach of your WiFi or maintaining good WiFi speeds? Watch our helpful video on how to improve, or fix, your wireless internet connection.

If you have no WiFi connection at all, there may be a problem with your broadband.

> Find out how to fix your home broadband connection

How do I test my WiFi?

How do I test my WiFi?

WiFi is when your device is connected to the internet via your router without the use of cables. A fixed connection is when your device is connected to the internet through an Ethernet cable to your router and usually provides a better connection.

You can check your line speed against a wired connection or over WiFi.

Virtual support from EE

To check your line, sync and throughput speeds over WiFi, download the Virtual Support app

You should check how your WiFi speed compares to a fixed connection to your router as your slow WiFi may be due to issues with your broadband service:

  1.  

    connect your device directly to the router using an Ethernet cable (you would have received this in the same box as your router)

  2.  

    plug one end of the Ethernet cable into your device and the other into any of the yellow Ethernet sockets on the back of your router

  3.  

    once your device is connected to the internet, run a speed check using the BT Wholesale Broadband Performance Test checker

  4.  

    remove the Ethernet cable from your device and then complete this speed check test again on the WiFi connection

  5.  

    the speed tests will show the download speeds you're getting on a WiFi connection and with a fixed connection - this will let you know if slow speeds are down to your WiFi or broadband service

What internet speed should I be getting?

You can check what plan you're on by logging into My EE.

How can I improve my WiFi signal?

How can I improve my WiFi signal?

It's important to set up your router correctly to get the best WiFi signal possible and we recommend you plug your router directly into the master socket (either a single or dual master socket). Watch our helpful video for setting up your router correctly:

 

Other ways to improve your WiFi signal:
  1.  

    check how many devices are connected to your WiFi - the more devices using your WiFi at the same time, the less speed each device will get

  2.  

    try moving your router so it’s closer to your devices

  3.  

    avoid placing your router on thick materials (such as carpets, etc), next to windows or close to electrical appliances like TVs, microwaves or baby monitors - these will give off their own signals and interfere with your router. Instead, place it on a table or shelf to gain a better signal

  4.  

    the thickness of your walls may also play a part in how strong your WiFi signal is - to get the best WiFi coverage we recommend moving your router to a more central position in your home

  5.  

    check what wireless channel your router is on. Your router has a function called intelligent wireless - press the small button at the back of your router to find the best wireless channel to run on

Good to know:

If you can't move your router to a better place, you could get a better connection with a WiFi Booster as it could extend the reach of your WiFi signal and boost the WiFi in your home.

> Find out more about WiFi Boosters

Is my device affecting my WiFi speed?

Is my device affecting my WiFi speed?

Your device (smartphone, tablet, laptop, etc) plays an important role in the speed of your WiFi signal. If possible, try testing your WiFi with more than one device – this will allow you to see if the issue is with your device rather than your broadband service.

What else can I do to improve my WiFi performance?

What else can I do to improve my WiFi performance?

  1.  

    restart your device and router

  2.  

    check for any software updates

  3.  

    clear your device’s cookies and browsers 

  4.  

    reset your browser

  5.  

    close any programs you’re not using

  6.  

    turn off any older (802.11b) devices – they can reduce your WiFi speed

  7.  

    change the channel or frequency of your router

 
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Last updated: 27/6/2019
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How can I fix my home broadband connection?
What is a WiFi booster?