How do I test my internet speed?

     
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Think your broadband's running a little slow?

 

Here's how you can see how your internet speed is calculated, what internet speeds you can expect and what to do if you need to test your broadband speed.

What internet speeds should I get?

What internet speeds should I get?

It'll depend on what EE Home Broadband or 4GEE Home plan you have with EE and the average internet speed we've estimated for your postcode. You can:

  1.  

    log in to My EE to check your current broadband plan

  2.  

    check your line, throughput and sync speeds using the Virtual Support app

  3.  

    or visit http://speedtest.btwholesale.com/ using a desktop computer. More information on this can be found below in the ‘How do I test my internet speed using a wired connection?’ section

What are average internet speeds?

These are the headline speeds available on our EE Home Broadband and 4GEE Home plans. They’re based on the speeds available to at least half of our customers during peak hours (8pm - 10pm).

When should I run a test on my internet speed?

When should I run a test on my internet speed?

First, check that there aren't any wider problems with broadband in your area:

Problems in your area?

Go to the Openreach local network status checker and simply enter your home postcode. If any issues have been reported you'll find details about the problem and when it will be fixed.

If there are no problems in your area, you should run a test if you're having issues using the internet or you think your connection is running slower than it should.

How do I test my internet speed using a wired connection?

How do I test my internet speed using a wired connection?

It's easy to run a test on your broadband speed:

  1. 1

    first of all, make sure your router’s connected to your master socket (it’ll look like one of the sockets in the pictures below)

    Example of single master socket

    Examples of double master sockets

  2. 2

    disconnect your device from WiFi and then connect your device directly into your router using an Ethernet cable

    Ethernet cable being connected into a router

  3. 3

    shut down any other devices that might be using your connection (including mobile phones, tablets, laptops and smart TVs)

  4. 4

    open the BT Wholesale Broadband Performance Test (please note this performance test only works if you have Flash installed – if none of your devices support Flash, use Speedtest by Ookla instead)

  5. 5

    click the Yes tickbox and the Begin Test button to test your speed

  6. 6

    once complete, you'll get results of your download and upload tests

What does my internet speed test result mean?

What does my internet speed test result mean?

Your broadband speed test result will show a download speed and an upload speed like the example below if you tested your speed using the BT Wholesale line speed checker. It'll also show a ping latency result but this can be ignored.

Example of BT Wholesale Broadband Performance Test results page

To see if your internet speeds are slow, you need to compare your test results with the estimated speed you should be getting from your EE Home Broadband or 4GEE plan and the average internet speed we've estimated for your postcode. You can:

  1.  

    log in to My EE to check your current broadband plan

  2.  

    check your postcode to see what internet speeds we've estimated

What do I do if my test speed is lower than my estimated speed?

What do I do if my test speed is lower than my estimated speed?

If you performed the speed test with a WiFi connection, try connecting your device directly to your router with an Ethernet cable and then run the speed test again.

If you were using a wired connection, you should check for other problems and then try our recommendations to improve your broadband internet speed.

> Find out how to improve your broadband speed

What do I do if my test speed is within my estimated speed range?

What do I do if my test speed is within my estimated speed range?

You can try a couple of things to improve your internet speed.

If your device was connected to WiFi during the speed test, you should check for other potential WiFi problems and try our recommendations to improve your WiFi speed.

> Find out how to improve your wireless speed

If you were using a wired connection:
  1.  

    restart your router

  2.  

    try a second speed test with another device to check that the problem is not with the device you used for the first speed test

  3.  

    switch off peer-to-peer services as these can use a lot of bandwidth

What if my test speed is lower than my minimum guaranteed speed?

What if my test speed is lower than my minimum guaranteed speed?

  1.  

    click Further Diagnostics on the test and enter your phone number - this will log your test on our system and our team will investigate

Please note: you have the right to cancel your EE Home Broadband or 4GEE Home plan if our diagnostics show that you’re not getting the minimum guaranteed speed.

 
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Last updated: 26/6/2019
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