What is the consumer price index?

     
    >
  • Go to section

What is the consumer price index?

What is the consumer price index?

The Consumer Price Index (CPI) is a measure of whether the cost of goods and services is going up or down based on average price changes from across several industries. A new index is published every month. There’s lots more information on the Office for National Statistics website, search ‘CPI ONS’ for more.

What does it have to do with EE?

What does it have to do with EE?

The price you pay each month for your broadband will be adjusted in April each year, according to the CPI rate of inflation. We’ll use the December rate, which is published in January. And we’ll change your monthly price from April of the same year.

For example, if the CPI rate announced in January is two percent, your monthly payments from April would increase by two per cent. This would mean a monthly price of £20 would go up to £20.40.

How have you calculated the rate of increase on my plan?

How have you calculated the rate of increase on my plan?

We'll use the CPI from December each year (which is published in the following January).

It measures the average change in prices for consumers across the country, over the last 12 months. We calculate the price change by adding the CPI percentage to the price of your monthly broadband plan price.

What services are subject to the CPI price increase?

What services are subject to the CPI price increase?

Broadband plan prices will go up in line with any change in the rate of CPI. Other charges, like out-of-allowance calling rates and your optional add-ons, will not be affected.

Who will be affected by the changes?

Who will be affected by the changes?

From November 2019 anyone starting, renewing or upgrading a broadband contract will be affected by these changes. Although the annual CPI price increase will take effect in April.

Why do you increase prices?

Why do you increase prices?

The price of our broadband plans increase in line with CPI so we can keep pace with inflation. This reflects the increase in the costs to run and invest in our network and service we provide, and allows us to invest in new technology and make sure we give the best possible service to our customers.

What if I have a discount on my price plan?

What if I have a discount on my price plan?

The increase to the price you pay for your broadband plan, your “price plan charge” will take account of recurring discounts you receive which either end when your Minimum Term coms to an end or are ongoing. Other discounts may not be considered when the increase is calculated, see T&Cs for full details.

Can I cancel my contract because of the CPI increase?

Can I cancel my contract because of the CPI increase?

If you’re within your minimum term when the prices go up, you can cancel your contract, but there will be a fee for cancelling early. If you’re outside of your contract period you can end your contract at any time without any fees.

What kind of increase can I expect from CPI?

What kind of increase can I expect from CPI?

CPI increases have remained between 2.1% and 2.5% over the last ten years. For a customer paying £30 per month for their broadband with EE, a rate of 2.5% would represent a £0.75 increase, taking your total plan cost to £30.75.

 
Give us a call
Give us a call
Call now
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Bank Holiday Monday opening times: 08:00-20:00
Mon to Fri
Sat
Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Type in your postcode to find your nearest store.

You can book an appointment to meet one of our experts in many of our stores.
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help
Last updated: 6/11/2019
Mark posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Please let us know how we can make it better
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

Can I claim an Early Cancellation Credit from EE?