Returns form

In this article

If you wish to request a return for a device you have purchased direct from EE and it is within 14 days, or 30 days if faulty, please complete the form below with all the details we'll need to process your request.

A member of our team will respond to your request within 72 hours.

Please note: you are not required to open the box to obtain the information requested below.

Full name (account holder)

Address (including postcode)

Contact number

Email address

Please provide the first and third letter/character of your account password

Where/how did you purchase the product/service?

Delivery address the order was sent to (if different to the address provided earlier)

Reason for return

Was the device purchased with a loan agreement?*

Yes No

Is the box seal broken? (not required for SIM Only)*

Yes No

IMEI number (not required for SIM Only)

Please note we can't process a return for a handset, tablet or watch without this number.

Mobile number

If you wish to return an accessory, please provide the serial number

If you're returning an accessory, what type is it?

If you're returning an Apple device (Watch, iPhone or iPad) you must remove Find My iPhone from the device. Can you confirm this has been removed?

Yes

It's not an Apple device

For help, see Apple's guide to Deactivating Find my iPhone before returning article.

Do you need a PAC code to port away from EE?

Yes

No

Not applicable

For help, read our What is a PAC code? article

If you have already submitted this form, we will respond to your request within 72 hours.

Please note: you will not receive a response from this inbox if you have submitted a request for the following:

if you do not want to renew your contract
if you wish to submit a 30-day notice to cancel your contract
billing queries

Please contact Customer Services to request this. You can call 150 direct from your mobile or visit our Contact Us page for other ways to get in touch with EE.

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