Returns form

If you wish to request a return for a device you have purchased direct from EE and it is within 14 days, or 30 days if faulty, please complete the form below with all the details we'll need to process your request.

A member of our team will respond to your request within 72 hours.

Please note: you are not required to open the box to obtain the information requested below.

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We need your email address so we can contact you
We need your email address so we can contact you
Enter a valid email address
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We need your email address so we can contact you.
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Was the device purchased with a loan agreement?*
Please confirm if the device was purchased with a loan agreement?
Is the box seal broken? (not required for SIM Only)*
Tell us if the box seal is broken
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Field is not valid.

Please note we can't process a return for a handset, tablet or watch without this number.

information
This field is required
We need your email address so we can contact you.
Field is not valid.
information
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We need your email address so we can contact you.
information
This field is required
We need your email address so we can contact you.

If you're returning an Apple device (Watch, iPhone or iPad) you must remove Find My iPhone from the device. For help, see Apple's guide to Deactivating Find my iPhone before returning article (opens in a new tab).

Can you confirm Find My iPhone has been removed?
Tell us if Find my iPhone has been removed
Do you need a PAC code to port away from EE?
Tell us if you need a PAC code with your return

For help, see our guide What is a PAC code?

 

 

 

 

If you've already submitted this form, we'll respond to your request within 72 hours. 

Please note: you will not receive a response from this inbox if you have submitted a request for the following: 
 

  • if you do not want to renew your contract
  • if you wish to submit a 30-day notice to cancel your contract
  • billing queries


Please contact Customer Services to request this. You can call 150 direct from your mobile or for other ways to get in touch with EE, visit our Contact Us page.

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