Returns form

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If you wish to request a return for a device you have purchased direct from EE and it is within 14 days, or 30 days if faulty, please complete the form below with all the details we'll need to process your request.


The Channel Returns Team will respond to your request within 48 hours.


Please note: you are not required to open the box to obtain the information requested below.

Is the box seal broken? (not required for SIM Only)

If you have already submitted this template to us, we will respond to your request within 48 hours. 

Please note: you will not receive a response from this inbox if you have submitted a request for the following: 


    if you do not want to renew your contract


    if you wish to submit a 30-day notice to cancel your contract


    billing queries

Please contact Customer Services to request this. You can call 150 direct from your mobile or visit our Contact Us page for other ways to get in touch with EE.

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Last updated: 10/7/2019
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