EE is now part of BT

In this article

We’ve got some brilliant news

EE has joined the BT Group: home of BT Sport, BT Infinity superfast fibre optic broadband and the UK’s biggest fixed communications network.

You’ll see more from us and BT in the coming months as we begin working more closely together. In the meantime, rest assured we remain committed to providing you with the best service every day and we’re going to continue investing in building and running the UK's fastest network.

We’ve put together some frequently asked questions for you, so you can find out more about what EE and BT coming together will mean for you.

If you are a Small Business customer, view our Small Business FAQs.

If you are a Corporate Business customer, view our Corporate Business FAQs.

What does this mean for me?

What does this mean for me?

Nothing changes with your EE products, billing and customer service. And you’ll still be on the UK’s biggest, fastest and most reliable mobile network, which will continue to get bigger, faster and even more reliable.

Will BT now be running my customer services?

Will BT now be running my customer services?

Nothing changes with your EE service. We’ve been working hard to improve customer service and we’re taking that commitment forward. You’ll still be served by EE Customer Service and retail staff that understand your account. 

Who do I call if I need to speak to Customer Services?

Who do I call if I need to speak to Customer Services?

You can contact EE Customer Service as usual. You’ll find all of the contact details on our get in touch page.

Can I still use My EE to manage my account?

Can I still use My EE to manage my account?

Yes, you can continue to use My EE and the My EE app to manage your account.

Will the signal identifier on my phone change to say BT?

Will the signal identifier on my phone change to say BT?

No, the signal on your phone will continue to say EE. You will continue to have access to the UK’s biggest, fastest and most reliable network.

Will my bill change?

Will my bill change?

No, your bill will continue to look exactly as it does today, and the Direct Debit name that appears on your bank statement will stay the same as well.

Will my number or plan change?

Will my number or plan change?

No, your number and plan will stay the same as they are today. However, if you do wish to change your plan please get in touch.

What happens if I upgrade?

What happens if I upgrade?

It’s business as usual, so if you are eligible to upgrade, you can.

Find out about the latest deals and devices online or contact EE Customer Service for more information about upgrading.

Will my terms and conditions change?

Will my terms and conditions change?

No, your terms will remain the same. To review your terms and conditions, please visit ee.co.uk/terms.

Will I have to pay more?

Will I have to pay more?

No, your EE contract doesn’t change. 

Are there new services that are now available to me?

Are there new services that are now available to me?

We have just joined the BT Group, but we’re already developing new products that will combine our great mobile network with BT’s superfast fibre and TV, as well as other services.

You’ll hear more from us about new products and services in the months to come.

If I’m both an EE and BT customer, will I get a better deal?

If I’m both an EE and BT customer, will I get a better deal?

All of your existing services from EE and/or BT will remain the same until we agree, with you, to change them. However, you’ll hear more from us about great new products and services in the months to come. 

Can I buy or get help with BT products in EE shops?

Can I buy or get help with BT products in EE shops?

EE shops will remain a place to get help with, and to buy, EE products and services. If there are any changes in the future, we’ll let you know.

Can I cancel my contract?

Can I cancel my contract?

Your contract doesn’t change and remains with EE Ltd. You can, of course, cancel your contract, but if you choose to do so before the end of your plan’s minimum term you may have to pay an early termination charge.

Have a look at your terms and conditions for details.

The legal bit

The legal bit

The UK’s fastest network: Mobile only. 4G speeds depend on location and number of users. Check your coverage at ee.co.uk/coverage. Compatible device required. Based on results from the RootMetrics® UK RootScore® Report: Jan – June 2016. Tested at locations across the UK with the best commercially available smartphones on four national mobile networks across all available network types, conducting over 33,000 randomly sampled test cycles. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit rootmetrics.co.uk for more details.

Thanks for your feedback

 
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