Shared Plans

     
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Please note: as of 10 May 2017, all pay monthly Shared Plans have been discontinued with the exception of one SIM Shared Plan.

What is a Shared Plan?

What is a Shared Plan?

A Shared Plan is an EE offer that lets you add up to five different devices to one inclusive plan.

You won't need separate plans* for each device you use and you'll get one bill at the end of every month, making it much simpler to manage your digital life.

Up to five people can be added to your Shared Plan, making it easy to include the whole family or anyone else you'd like to share your data allowance with. You can choose how much data to play with, from as little as 1GB to as much as 50GB per month. Whatever your circumstances or lifestyle, we've got a package to suit your needs.

The devices in your Shared Plan can range from new phones and new tablets to EE SIMs, USB dongles and mobile WiFi devices.

Here's how each option can be put to use:

  1.  

    4G Phone SIM - to be inserted into a 4G-ready mobile phone you already own. You'll get access to the 4GEE network, your shared data allowance, unlimited calls and texts and WiFi hotspots
  2.  

    4G Data SIM - to be inserted into a 4G-ready tablet you already own. You'll get access to your shared data allowance and WiFi hotspots
  3.  

    4G Phone - a brand new 4G phone. You'll get access to the 4GEE network, your shared data allowance, unlimited calls and texts, WiFi hotspots and one inclusive content add-on
  4.  

    4G Tablet - a brand new 4G tablet, for example an iPad Air. You'll get access to the 4GEE network, your shared data allowance, WiFi hotspots and one inclusive content add-on
  5.  

    4G Mobile WiFi - a brand new mobile WiFi device, that creates a 4GEE hotspot wherever you go for any WiFi-enabled device. You'll get access to your shared data allowance plus any WiFi hotspots
  6.  

    4G USB Dongle - to be inserted into a 4G-ready laptop you already own. You'll get access to the 4GEE network, your shared data allowance plus any WiFi hotspots

*Your devices will be on one Shared Plan, but a new contract must be signed for each device. If the devices you own are 3G only, you will receive 3G on the UK's biggest and fastest network.

Terms and conditions: the account holder authorises all connections on the Shared Plan to incur data charges (including roaming) on their behalf. A minimum term on each connection forming part of the Shared Plan applies. Not all minimum terms may expire at the same time. Charges apply if you cancel any of the connections which make up the Shared Plan. Compatible device required. Minutes and texts are from the UK to UK mobiles and UK landlines starting with 01, 02 and 03 (excluding Jersey, Guernsey and the Isle of Man). No fair use policy applies to unlimited services. Normal person to person use only. Internet: data allowance is shared across all connections within the Shared Plan. Devices not connected to the Shared Plan will not use the shared data. If the Shared data allowance runs out, you won't be able to use the internet. Any of the connections on the plan will need to buy a data add-on so all connections can use the internet until the next bill date. Other terms apply, see ee.co.uk/terms.

How do I manage a Shared Plan?

How do I manage a Shared Plan?

Once your Shared 4GEE Plan is set up, you can view and amend its details in My EE.

My EE is available to both the Account Holder and the Sharers in a Shared 4GEE Plan. The Account Holder can view the plan's details and make any changes, if necessary. The Sharers can only view the details relevant to their own device - and won't be able to make any changes to the plan.

You can also check your monthly data usage in My EE. Your data usage will be displayed as a group total for all members on your Shared 4GEE Plan.

Account Holders and Sharers

The Account Holder is responsible for the Shared Plan and has financial responsibility and administrative control of every plan listed on the account.

Important decisions, such as payment options or adding/removing EE products, will always be made by the Account Holder - unless they give Sharers permission to do so in Usage Controls in My EE.

To be assigned Account Holder permissions in My EE, choose I AM THE BILL PAYER when signing up for My EE.

Once the Account Holder position is taken in My EE, other devices on the Shared Plan will have read-only permissions, as Sharers.

What an Account Holder can do in My EE

Use our new Usage Controls to block or allow the following types of Sharer usage:

  1.  

    any data usage
  2.  

    purchase of UK or roaming data add-ons (both or neither)
  3.  

    roaming calls and texts, calls to international numbers from the UK and calls to premium-rate numbers (all or none)
  4.  

    calls to international numbers from the UK and calls to premium-rate numbers (all or none)

In My EE, an Account Holder can also:

  1. pay a bill

  2. view current or previous bills

  3. request bill reminders via text or email

  4. view payment history

  5. manage Direct Debits

  6. update personal details, like billing and email addresses

  7. view any unbilled usage, like free texts or free add-ons

  8. view all mobile or mobile broadband numbers on the plan

  9. get a code to unblock an EE SIM

  10. update or amend Content Lock settings

  11. block or allow Usage Controls for any Shared Plan device

What a Sharer can do in My EE

  1. view their own mobile or mobile broadband details

  2. update their own personal details

  3. view unbilled usage for their own mobile or mobile broadband number

  4. get a code to unblock their own EE SIM

  5. see how much data everyone is using on their Shared Plan

  6. view Usage Control settings for their Shared Plan device

You can’t go over your data allowance

It’s impossible to go over your shared data allowance by accident.

If you’re using data and you’re running low, we’ll send everyone on the plan a text to let them know, and another one when it has run out.

If you buy a data add-on, you’ll get one more text to confirm the data’s been added.

Can content be blocked on a Shared Plan?

Can content be blocked on a Shared Plan?

The Account Holder of a Shared Plan can block access to social networking and 18-rated material on any device within the Shared Plan.

All devices have a default setting of Moderate, allowing access to common user-generated websites like YouTube and Twitter.

A Sharer can view whether Content Lock is on or off for their device. Here's how:

  1. 1

    log in to My EE
  2. 2

    click Device for that Sharer, then click the Device Controls tab
  3. 3

    see whether Content Lock has been set to Allow or Block

The Account Holder can change this setting. The device may need to be turned off and on again for a change to take effect.

Content Lock is effective over the EE network, but will not work on WiFi.

How do I control data and usage abroad on a Shared Plan?

How do I control data and usage abroad on a Shared Plan?

If you’ve already got a Shared Plan from EE, you can see who’s used your shared data and decide who can use more with our new Usage Controls.

You can also decide who’s allowed to buy more data and who can use their phone when they’re abroad, so you’re in complete control of who’s spending money on your Shared Plan.

Gifting data on a Shared Plan

If someone on your account is on your Shared Plan, you can’t gift data to them but you can gift data to yourself, that they can use. For example:

  1. 1

    your daughter is on your Shared Plan
  2. 2

    you’ve both run out of data
  3. 3

    your partner has plenty of data left on their own plan
  4. 4

    you move 1GB data from your partner’s plan to yours
  5. 5

    both you and your daughter have 1GB data to share

Changing the usage of one device

It’s simple to get your Usage Controls set up by logging in to My EE. Here's how:

  1. 1

    log in to My EE as the Account Holder
  2. 2

    click Device for the Sharer you want to set the controls for
  3. 3

    on the Device and Usage page, scroll down to Manage this device, then click Usage Controls
  4. 4

    you'll see options for Use data, Buy data, Roaming abroad and Call abroad and premium rate
  5. 5

    click ALLOW or BLOCK next to each option
  6. 6

    click APPLY

The Account Holder can change these settings at any time. Please note: the changes may take up to 24 hours to take effect. Once the changes have been selected in My EE, you won't be able to change them again for 15 minutes.

Changing the usage of more than one device (small business)

To change the Usage Controls for more than one device at a time, follow these steps:

  1. 1

    log in to My EE as the Account Holder
  2. 2

    click Device & Usage in the menu on the left
  3. 3

    under Manage this device, click Group Usage Controls
  4. 4

    you'll see options for Use data, Buy data, Roaming and Call abroad or premium rate next to each device in your group
  5. 5

    click ON or OFF next to each option for each device
  6. 6

    click APPLY for each device, or click CONFIRM ALL to make all changes at once

The Account Holder can change these settings at any time. Please note: the changes may take up to 24 hours to take effect. Once the changes have been selected in My EE, you won't be able to change them again for 15 minutes.

How do I break up the group on a Shared Plan?

How do I break up the group on a Shared Plan?

If the Leader leaves a Shared Plan or the EE network, the Sharers cannot share any data and won't be able to buy any data add-ons. The following steps must then be taken:

  1.  

    the Leader must be replaced by another Leader, to allow data sharing to continue
  2.  

    alternatively, all Sharers must move to standard plans for the remainder of their contracts to receive their own data allowance

A Sharer can leave a Shared Plan at any time, but they must take one of the following options:

  1. 1

    move to a standard plan for the remainder of their contract, to receive their own data allowance
  2. 2

    buy out their remaining contract term at a set fee
  3. 3

    give the remainder of their contract to another person, under a change of ownership

To add or remove people or devices from your Shared Plan just call us on 0800 956 6000 or 150 (calls may be chargeable) or visit an EE shop. You can't do this yet in My EE or the My EE app, but we're working on it.

Terms and Conditions: If you want to leave the Shared Plan (and a new Leader is not nominated as per above) the plan may be dissolved and data will no longer be shared. This will be subject to our absolute discretion. If the group is dissolved, all Sharers will need to sign up to a new eligible* plan for the remainder of the minimum term of each plan within the Shared Plan. If we let you do this, the total number of individual plans (whether held by you or a new account holder) needs to equal the total number of plans from the Shared Plan.

All new plans and migrations are subject to credit checks and are at our absolute discretion. You will need to be with us for at least four months before we allow a migration from a Shared Plan to any other plan. Early termination charges are payable for each plan within the Shared Plan that is not continued for any reason.

*By eligible plan, we mean a plan with a monthly price plan charge that is more than the price plan charge payable when it is part of a Shared Plan. We will tell you by how much more each standard plan must be when you request to leave the Shared Plan. Terms apply, see ee.co.uk/terms.

How do upgrades work on a Shared Plan?

How do upgrades work on a Shared Plan?

All device upgrades must be done by the Account Holder as they are financially and legally responsible for the Shared Plan.

Please bear the following in mind when upgrading:

  1.  

    if you are upgrading from an Orange, T-Mobile or 4GEE plan and want to become a Sharer you will need a Leader to attach to
  2.  

    if you don’t want to continue as a Leader because you want to become a Sharer or move to your own 4GEE plan, a new Lead must be set up at the same time to allow the group to continue sharing data
  3.  

    if you want to upgrade from a Sharer to a Leader, the existing Leader can either become a Sharer or move to their own 4GEE plan

 
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Last updated: 30/10/2018
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