Understanding your EE bill after an upgrade

In this article

This article refers to charges you might see when upgrading your EE Mobile or EE Broadband products.

When you upgrade, your first bill may look a little different from your usual bill. This is usually caused by a change to your payment plan or a one-off charge incurred during the upgrade process.

Why do I have charges after my upgrade?

Why do I have charges after my upgrade?

Here are some common reasons for one-off charges on your bill.

Part Charges
These will show on your bill if you’ve made a change to your account partway through your billing month. This means you’ll be charged for your new plan up to your refresh date (which will stay the same unless you’ve asked for it to be changed). Providing there are no further changes, your charging period will be back to normal next month.

Early upgrade fee
You’ll be charged an early upgrade fee if you upgraded with more than 45 days of your previous contract remaining.The early upgrade fee is calculated as a lump sum, equal to the total monthly line rental due for the remaining period of your minimum term (on a pro rata basis if you are partway through a monthly billing cycle). We’ll then apply a discount to that amount to get to your final early upgrade fee. 

Other reasons for a part charge on your bill:

  1.  

    you added a new product or service partway through the month
  2.  

    you changed your phone number, plan or payment date
  3.  

    you added another line to your account (like another phone, tablet, SIM or dongle)

What other charges could I see on my upgraded bill?

What other charges could I see on my upgraded bill?

  1.  

    a refund of the old plan or your old number up to your bill date
  2.  

    a charge for your new plan, number or line, up to your bill date
  3.  

    a charge for your new price plan, number or line, equal to one month in advance
  4.  

    a delivery charge which is the amount to pay towards the delivery of your device
  5.  

    an equipment charge shown as the device e.g. 'PAYM iPhone 6 16GB gold' with any amount you owe
  6.  

    a device unlock charge if you had to get your device unlocked
  7.  

    if you’re owed an amount towards your device, this shows an equipment credit
  8.  

    out-of-bundle charges which occur when calling or texting premium numbers or sending an MMS image

Discounts

Discounts

If you took your account from an EE store then discounts will be added within seven days of you taking the contract, so if your bill is produced within seven days of your purchase the discount will not show. Don’t worry though, the discount will show on your next bill.If you took your account over the phone with us, discounts will show immediately.

Deposits

Deposits

There are two types of security deposit you could be asked to pay:

  1.  

    a registration deposit so we can activate your account and you can use the EE network
  2.  

    feature deposit for when you ask us to activate certain services, like roaming or international and premium calls

Both are called Deposit for Service on your bill.

Other things you should know

Other things you should know

Take note of these things on your bill:

  1.  

    on your bill device charges are always shown without VAT unless you have been moved over to our new look bills, where VAT is included
  2.  

    the amount you paid when you ordered your device will show on your bill as a payment received
  3.  

    your bill is your receipt, and the proof of purchase for your device, so keep it safe

These charges will appear as extra charges if you log in to EE. You can also check your bill balance and allowances at any time.

  1.  

    Open the EE App on your mobile or the EE App using your web browser and go to Manage - Bills & Payments
  2.  

    Or text AL to 150

If your payment plan changed when you upgraded, this will also show on your bill. Your payment plan may have changed if you have taken out a device credit agreement.

If you have taken out a device credit agreement with us, you will have two Direct Debits set up; one for your plan and one for your device. Both Direct Debit payments will come out of your account on the same date each month.You can view your past and upcoming device payments, as well as your account information and bills, by logging into the EE App. 

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