Using your Signal Box

Once activated, your Signal Box will automatically work. When you're on a call connected through your box, the green light will flash slowly and you'll hear a beep at the start of the call.

Up to four people can connect to your Signal Box at any one time. However, if you have a slower broadband connection this could be limited to one or two people.

As Signal Box uses broadband it will use some of your home broadband allowance. As a guide, a 20-minute call will use around 9MB. For an average household, we predict the Signal Box will use around 500MB a month, but it depends how many calls you make and texts you send. 

When you use Signal Box, we recommend you connect to your home WiFi because it saves on your monthly data allowance and is generally faster.

If you stray out of the range of the Signal Box while you’re on a call, your call may drop unless there’s an EE signal available when this happens.

You need to have a phone that works with 3G for Signal Box to work. Older 2G phones cannot use Signal Box.

Changing broadband or router

If you change your home broadband supplier or router, then the Signal Box will stop working and the green light will flash quickly. 

You'll need to call us on 150 to get it reactivated. This is just a security feature to help us prevent fraud.

If you're moving home

If you move home, you may find that you won’t need to use your Signal Box any more, depending on network coverage in your new home. Find out more about 4G Calling and WiFi Calling and see if you have a compatible phone. 

If you find that you still need to use your Signal Box in your new home, call us on 150 to get it reactivated. This is just a security feature to help us prevent fraud.