Orange is switching to EE

     
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Everything you need to know

Orange has been part of EE since 2011 and in the coming months, we’ll be switching everyone on our old Orange plans over to new EE 3G plans – so we can continue to focus on providing the best possible service and experience for all our customers. 

 

You don’t need to do anything – we’ll do everything for you and send you a text when your switch is complete – but here are a few things you need to know.

What's different about EE 3G?

What's different about EE 3G?

With EE pay monthly, there are a few changes and loads of extra benefits.

You’ll get a new set of minutes and unlimited texts, plus we’ll tell you if you’re running low on data, so no bill shock. And if you need more data, it’s quick and simple to get add-ons.

You can also manage your account and your bills wherever you are with the My EE app – just download it for free from your device’s app store.

EE has 4G in more places than any other UK network – you can upgrade to EE 4G anytime for faster browsing and smoother video streaming and get six months’ free Apple Music and three months’ free BT Sport app.

How will I pay my bill?

How will I pay my bill?

If you paid by Direct Debit on Orange, we’ll transfer it to pay your EE bill – so you don’t need to do anything. 

If you pay by credit or debit card there may be a charge if you don’t pay by the due date on the first page of your bill. You’ll need your new EE account number and the EE bank details – they’re both on your bill. You can set up a Direct Debit after the switch when you sign up to manage your account with My EE.

Can I manage my new EE account online?

Can I manage my new EE account online?

Yes. It’s easy to manage your new EE account online when you register for My EE or download the My EE app from your phone’s app store when your switch is complete.

With My EE you can:
  1.  

    view your bills and order copies

  2.  

    make payments

  3.  

    manage your account

    > More reasons to use My EE

     

How can I get access to 4G?

How can I get access to 4G?

You’re currently on our 3G network. To get 4G you'll need to upgrade to an EE 4G plan and get a new SIM card. You’ll also need a 4G compatible device.

> choose a 4G device from our online shop
> check you can use 4G where you are 
> choose a new 4GEE plan

How can I get in touch with EE?

How can I get in touch with EE?

You can call us free on 150, text HELP to 150, or call us on 07953 966 502 if you have a mobile broadband device. Or pop into an EE store.

> More ways to get in touch

Frequently asked questions

Frequently asked questions

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Last updated: 18/10/2018
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.