What is Trade In?
Trade In, formerly known as Recycle and Reward, is a great way to benefit from your old devices. It takes the hassle out of disposing of your old device by letting you trade it in for an agreed price. Plus you can Trade In at any time that suits you.
To get a quote and trade in your device
- go to our online Trade In site
- head to your nearest EE store
- contact us by phone.
Hand your device in store or send it in the prepaid envelope we'll post to you.
Who is eligible to trade in their device?
There is no limitation on who can trade in their device. You might:
- have joined EE and have an old device from another network
- upgraded with EE and got a new device
- have an old device (on any network) that’s gathering dust in a drawer
What we need to know
- the device model or IMEI number (dial *#06# for your IMEI number)
- the condition of your device including any damage
On Apple devices you must turn off Find My iPhone before sending us your device.
What if I don't return my device or return the wrong device?
If you're trading in over the phone and you don't send back your device within 14 days as agreed, we'll charge the value of the discount given onto your next EE bill.
If you're trading in online and don't return your device within 14 days as agreed, we'll assume you've changed your mind and will cancel your order.
If you send us a different device to the one agreed we will send your old device back with a new returns pack. You will then have five days to send us the correct device or we will charge the value of the discount given onto your next EE bill.
What happens if my device is lost or damaged in the post?
Although we pay for the postage via a prepaid envelope, it's your responsibility to ensure that your device is adequately protected in the envelope and insured against loss.
Sorry, but we can't take responsibility for loss or damage.
Read our full Trade In terms and conditions
Need to get in touch about trading in your device?
- call 0208 732 3798
- email eeconsumer.uk@likewize.com
What happens if my device is damaged?
If your device is damaged when we inspect it:
- we'll contact you by text or email with a revised quote
- you'll have three working days to let us know if you're not happy with the revised quote
- if we've not heard from you after the three working days is up, we'll pay the revised amount - otherwise we'll return your phone
What happens if the device I send back isn't the same model I was quoted for?
If you entered the wrong device model when you signed up for Trade In, we’ll pay the amount listed on our website for the actual device model you sent.
When will I get cash for trading in my device?
Payment straight into your bank account will take:
- around three working days from when we receive your device if there's no change to your original quote
- up to six working days after receiving your device if it's damaged and we need to change your quote
What should I do if I haven't received my money?
- call 0208 732 3798
- email eeconsumer.uk@brightstar.com