Although we pay for the postage via a prepaid envelope, it's your responsibility to make sure your device is adequately protected in the envelope and insured for loss.
Sorry, but we can't take responsibility for loss or damage.
What if I have a problem with my trade in?
- Go to section
Sometimes we can’t pay the price we quoted for your trading in your device. Here’s how it works if there’s a problem with your device.
What happens if my device is lost or damaged in the post?
My device is damaged or lost
Need to get in touch about trading in your device?
What happens if my device is damaged?
What happens if my device is damaged?
If your device is damaged when we inspect it:
What happens if the device I send back isn't the same model I was quoted for?
What happens if the device I send back isn't the same model I was quoted for?
If you entered the wrong device model when you signed up for Trade In, we’ll pay the amount listed on our website for the actual device model you sent.
Give us a call
Give us a call
Free to pay monthly
25p per call on pay as you go
25p per call on pay as you go
Open
Closed
Mon to Fri
Sat
Sun
Sat
Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Other ways to speak with us
Last updated: 28/11/2019
Nikki posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
Thank you.
Glad to hear it.
Thank you.
Glad to hear it.
When will I get my cash for trading in my device?