Although we pay for the postage via a prepaid envelope, it's your responsibility to make sure your device is adequately protected in the envelope and insured for loss.
Sorry, but we can't take responsibility for loss or damage.
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Sometimes we can’t pay the price we quoted for your trading in your device. Here’s how it works if there’s a problem with your device.
Although we pay for the postage via a prepaid envelope, it's your responsibility to make sure your device is adequately protected in the envelope and insured for loss.
Sorry, but we can't take responsibility for loss or damage.
call 0208 732 3798
we'll contact you by text or email with a revised quote
you'll have three working days to let us know if you're not happy with the revised quote
if we've not heard from you after the three working days is up, we'll pay the revised amount - otherwise we'll return your phone
If you entered the wrong device model when you signed up for Trade In, we’ll pay the amount listed on our website for the actual device model you sent.