When will I get my cash for trading in my device?

In this article

Find out when you'll get your cash for your device through our trade in partner.

When will I get my money?

When will I get my money?

Payment straight into your bank account will take:
  1.  

    around three working days from when we receive your device if there's no change to your original quote

  2.  

    up to six working days after receiving your device if it's damaged and we need to change your quote

What should I do if I haven't received my money?

What should I do if I haven't received my money?

  1.  

    call 0208 732 3798

  2.  

    email eeconsumer.uk@brightstar.com

Thanks for your feedback

 
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