Can I get an Annual Upgrade?

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Why wait two years to get the newest iPhone? With EE Annual Upgrade you can upgrade after 12 months. No early upgrade fees or hidden charges – just the phone you want, without the wait.

How can I get an EE Annual Upgrade?

How can I get an EE Annual Upgrade?

EE Annual Upgrade comes free with eligible 4GEE Max plans with an eligible device.

Getting the newest phone is easy. After 12 months you just call 150 or bring your phone to one of our stores.

As long as it’s in good working order, you can trade it in and upgrade there and then to a new 24-month EE pay monthly plan (with the same or higher monthly payments as your current plan). Standard eligibility rules apply.

The following must also apply:


    you’ve had an eligible 4GEE Max Plan for at least 12 consecutive months


    it’s been at least 12 months since your last upgrade


    your EE account is paid up to date

Don’t want to return your current phone to us when you upgrade? Or your phone’s damaged? No problem, but there may be a charge.

> See our Annual Upgrade terms and conditions

What will I have to pay if my phone’s damaged?

What is the charge if my phone’s damaged?

Phone model Major scratches / damage to keys Cracked / chipped screen Does not power up No device to trade in (eg wish to keep device) / beyond economical repair / unauthorised repair carried out
Google Pixel 2 


Google Pixel 2 XL £310
iPhone 7 £240
iPhone 7 Plus £310
iPhone 8 £240
iPhone 8 Plus £310
Samsung Galaxy S8 £240
Samsung Galaxy S8 + £310
Samsung Note 8 £310
iPhone X £240 £480

If you have insurance you can choose whether to make a claim, subject to your policy, or pay the make-up charge.

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Last updated: 15/6/2018
Simon A posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

What happens to my extras when I upgrade my contract?
Refurbished phones are good as new