How do I move to EE from Orange or T-Mobile?

     
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It’s easy to move your Orange or T-Mobile account to EE – and you get lots of great benefits too.

Pay monthly

Pay monthly

If you have 30 days or less left on your Orange or T-Mobile pay monthly contract you can move to EE pay monthly for free. Call us free on 0800 956 6000 or pop into your local EE store.

We’ll take care of everything and move you over with no hassle – you can even keep your old number.

Even if you're not at the end of your contract, you may still be eligible for an early upgrade at a discounted fee. To find out, text UP to 150.

What you need to know

Your details, payments and deposits

If you upgrade from Orange, your Direct Debit date will have to change for security reasons – but you'll be able to amend it in future to a more convenient date.

You can use the same credit or debit card to pay your bill – you'll just need to fill in a short form to register the card with your new account.

Voicemail

As you're moving to a new, superfast network, you'll need to record a fresh voicemail greeting. You won't be able to keep any saved voicemails from your Orange or T-Mobile account. Sorry, Caller Tunes and Family Booster from T-Mobile won’t transfer either.

Your new SIM

Your old number should be transferred automatically to your new EE SIM. However, if you’re moving from T-Mobile, before you insert your EE SIM into a new EE phone, you’ll need to text SWITCH to 3333 from your old T-Mobile phone. You don’t need to do this if you’re moving from Orange.

Your bill

Once you’ve moved over to EE you can view your bills and manage your account when you register and log in to My EE. Or download the My EE app from your phone’s app store.

> Find out more about your final Orange or T-Mobile bill and first EE bill

Changing your mind

You can ask to cancel your contract within 14 days of receiving your device. Just get in touch.

Pay as you go

Pay as you go

All you need to do is switch your SIM once you're ready to move over to EE. You can do this easily in our online shop. You can also call us free on 0800 956 6000 or pop into your local EE store.

You can transfer your number and any remaining credit too.

> Order your EE pay as you go SIM – and get £10 free credit

Topping up

Once you’ve moved over to EE pay as you go, you can easily top up when you register and log in to My EE.

Simply register for My EE and add your credit or debit card details – for security reasons, we can’t move them over from your Orange or T-Mobile account.

> Find out more about topping up

Managing your account

Once you’ve moved over to EE you can view your remaining credit and allowances, top up and buy add-ons when you log in to My EE.

Or you can download the My EE app from your phone’s app store.

Pay as you go packs

To give you the best value on EE, we’ve created packs instead of plans – a bundle of allowances (minutes, texts and data) that you buy using your credit. It works out cheaper than being on standard pay as you go rates. Packs last for seven or 30 days and they renew automatically so you don’t need to keep track of dates, as long as you have enough credit to pay for it.

When you move to EE pay as you go, your T-Mobile Rewards or Smart Pack, or Orange Animal plan, will be replaced with the pack of your choice. Your Orange Magic Numbers won’t transfer because all calls to UK mobile or landline numbers are included in your EE pack.

Need more help?

 
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Last updated: 25/4/2018
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Thank you.

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Moving from Orange or T-Mobile to EE – your bill explained