If you have 30 days or less left on your Orange or T-Mobile pay monthly contract you can move to EE pay monthly for free. Call us free on 0800 956 6000 or pop into your local EE store.
We’ll take care of everything and move you over with no hassle – you can even keep your old number.
Even if you're not at the end of your contract, you may still be eligible for an early upgrade at a discounted fee. To find out, text UP to 150.
What you need to know
Your details, payments and deposits
If you upgrade from Orange, your Direct Debit date will have to change for security reasons – but you'll be able to amend it in future to a more convenient date.
You can use the same credit or debit card to pay your bill – you'll just need to fill in a short form to register the card with your new account.
As you're moving to a new, superfast network, you'll need to record a fresh voicemail greeting. You won't be able to keep any saved voicemails from your Orange or T-Mobile account. Sorry, Caller Tunes and Family Booster from T-Mobile won’t transfer either.
Your new SIM
Your old number should be transferred automatically to your new EE SIM. However, if you’re moving from T-Mobile, before you insert your EE SIM into a new EE phone, you’ll need to text SWITCH to 3333 from your old T-Mobile phone. You don’t need to do this if you’re moving from Orange.
Once you’ve moved over to EE you can view your bills and manage your account when you register and log in to My EE. Or download the My EE app from your phone’s app store.