Moving from Orange or T-Mobile to EE – your bill explained

     
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All you need to know if you already have an existing EE account, and are moving your Orange or T-Mobile line(s) to it.

Your final Orange bill

Your final Orange bill

If you've moved all your Orange lines to EE

Your final Orange bill should arrive in the post about four days after your normal Orange bill date.

The bill will show:

  1.  

    charges for last month

  2.  

    any refunds we may owe you for your Orange line rental

If you have any other lines remaining on your Orange account after your move to EE

You’ll continue to receive your Orange bill on your normal date, via your normal method. You’ll also receive your new EE bill.

Your Orange bill will include:

  1.  

    any final billing information and charges from the lines you moved to EE

  2.  

    charges for remaining Orange numbers as normal

If your account is in credit, you won’t receive a refund. Instead, this will be carried forward to your next bill.

Paying your final Orange bill

If your final bill has any charges to pay, you’ll need to pay them on the due date shown on page 1 of your bill.

If you have a Direct Debit set up we’ll take payment for this bill automatically. If not, you can use the bank giro slip at the bottom of the bill to make your payment.

If you’re due a refund

If you're in credit, we’ll process an automatic refund around eight days after your final bill. There’s no need to contact us – we’ll pay it straight into your bank account if you have a Direct Debit set up. Or if you don't, we’ll send a cheque to your registered address.

Your first EE bill

Your first EE bill

Your new EE line(s) will show on your EE bill and will be delivered via your normal method. If this is e-billing, we’ll text or email you to let you know when it’s ready to view in My EE.

Your bill will show:

Under your monthly plan charges

  1.  

    one month’s line rental in advance for the line(s) you moved to EE, plus any additional services

  2.  

    charges for any additional services not included in your price plan, for example a picture message add-on

  3.  

    charges for your monthly line rental in advance for any existing EE lines including any calls, messages and usage which fall outside your plan

Under your plan and bundles

  1.  

    line rental charges for the Orange line(s) cancelled and moved to EE

Under your plan and bundles

  1.  

    any early upgrade fees, payment towards your handset

Your future EE bills

Your future EE bills

We’ll always send your future EE bills on the same date each month.

They’ll include charges for your monthly line rental, plus charges for any calls, messages and usage which may fall outside your allowance such as:

  1.  

    calls to 08 numbers

  2.  

     picture messages

  3.  

    calls to countries outside the UK

Payments to EE

Your bill date will stay the same, with payment due eight days after the date shown on page 1 of your bill. Your bill date will also be the same as the day your allowances reset.

You can keep track of your remaining allowances by:

  1.  

    texting AL to 150

  2.  

    logging into My EE

Your final T-Mobile bill

Your final T-Mobile bill

You should get your final T-Mobile bill through the post around ten days after you start your new EE contract. It will show:

  1.  

    charges for last month

  2.  

    any refunds we may owe you for your T-Mobile line rental

Your final T-Mobile bill is also your first EE bill

It will include your first month’s EE line rental charge, plus any upfront charges for your handset and delivery.

If you have other lines remaining on your T-Mobile account after you move to EE

You’ll continue to receive your T-Mobile bill on your normal date, via your normal method. You’ll also receive your new EE bill.

Your T-Mobile bill will include:

  1.  

    any final billing information and charges from the lines you moved to EE

  2.  

    charges for remaining T-Mobile numbers as normal

If your account is in credit, you won’t receive a refund. Instead, this will be carried forward to your next bill.

Paying your final T-Mobile bill

Your payment date will be on the front of your bill (it’ll be different to your normal billing date).

If you have a Direct Debit set up we’ll take payment for this bill automatically. If not, you can use the bank giro slip at the bottom of the bill to make your payment to us.

Future bills from EE

Future bills from EE

Future bills will only be for your EE plan, and you’ll receive all bills online through My EE (unless you’ve opted for paper billing).

We’ll text or email you to let you know when it’s ready to view online.

Your EE bill will include charges for your monthly line rental, plus any usage which may fall outside your inclusive allowances such as:

  1.  

    calls to 08 numbers

  2.  

     picture messages

  3.  

    calls to numbers in countries outside the UK

Payment will be due eight days after the date shown on page 1 of your bill.

Your bill date will also be the same date that your allowances reset.

You can keep track of your remaining allowances by:

  1.  

    texting AL to 150

  2.  

    logging into My EE

Need more help?

 
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Last updated: 7/3/2018
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

How do I move to EE from Orange or T-Mobile?
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