About refurbished devices
All refurbished, Good As New, devices are listed in our online shop while stocks last.
View and buy refurbished devices from EE
Refurbished, or Good As New, devices have been returned by customers within 14 days because they’ve changed their mind. They’re tested, reset and repackaged and are in perfect working condition – you won’t be able to tell them apart from a new device.
What's in the box?
- your refurbished device – in perfect condition
- we aim to include accessories such as a charger and a new set of earphones but can't guarantee you'll receive these with your device
Device warranty
You’ll get the full manufacturer’s warranty.
You’re also entitled to our 14 day return policy in case you change your mind.
About Good as new devices
Good as new devices are one that have been returned to us within the standard 14-day colling-off period, This is usually because customers have bought online or through our call centres and then changed their mind.
Device condition
Good as new devices have been used so little they're practically brand new. And, unlike refurbished devices, they've never been in for a repair for a known fault.
This means your device will be:
- free of scratches and marks
- subject to our rigorous costmetic and fucntional control testing
14-day return policy
You'll get the same 14-day cooling-off period that we offer for new devices in case you change your mind.
Free repairs or replacement
Our Extended Warranty covers you against any manufacturer faults for the lifetime of your plan, until you upgrade or leave - that's longer than any standard manufacturer warranty.
Extended Warranty is available to new and upgrading customers taking a Pay Monthly Phone, Tablet, Laptop or Watch Plan, purchased directly from EE. You must remain on an eligible Pay Monthly Plan. Your account must be up to date. Your Extended Warranty only covers the original device supplied to you by EE. If your device suffers from electrical or mechanical breakdown through normal use during the warranty period, we will repair it for free. For full details and exclusions, see Device Care Extras terms at https://ee.co.uk/help/terms-and-conditions/insurance-warranty/ee-service-benefits.