When can I upgrade my phone?

     
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Got your eye on a shiny new device? Here’s some useful info on upgrading.

When can I upgrade?

When can I upgrade?

To find out if you’re ready to upgrade:

  1.  

    log in to My EE to see when you can upgrade for free

  2.  

    text UP to 150 for free from an EE phone

  3.  

    if you're looking for a new device, follow the prompts to log in from our shop pages - you’ll usually get a better price as you’re already with EE

You can upgrade without a fee if you’ve got less than 45 days until your plan ends.

Alternatively, if you’re in the last 100 days of your contract, you can get the latest device with no early upgrade fee if your new plan is higher than your current plan.

Or upgrade on the date shown on My EE if you’re eligible for an Annual Upgrade.

> Find out more about annual upgrades

Can I upgrade if I’m on a shared plan?

Can I upgrade if I’m on a shared plan?

Yes, if you’re eligible but there are a few important things to remember:

  1.  

    upgrades must be done by the account holder

  2.  

    if you’re upgrading and want to join a shared plan, you’ll need an account holder on a shared plan to attach to

  3.  

    if you’re the account holder of a shared plan and want to move to your own plan, you’ll need to appoint a new account holder first

  4.  

    if you want to become an account holder, the existing account holder will need to move to their own plan or become a sharer

Don't forget, you can make use of your old device by:
  1.  

    getting a pay as you go SIM

  2.  

    taking out a SIM-only pay monthly plan

  3.  

    trading it in for cash with Trade In

Can I change my mind once I’ve upgraded?

Can I change my mind once I’ve upgraded?

Yes, you can cancel your upgrade unless you've traded in your device.

If you want to cancel your upgrade:
  1.  

    call our Channel Returns team on 0800 079 0103 within 14 days
    (opening hours are Monday to Friday, 9am - 5pm)

 
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Last updated: 4/3/2019
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

I’m not due an upgrade – can I upgrade early?