Can I keep my mobile phone number?

     
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It's easy to keep your phone number even if you've got a new device or new plan.

How do I keep my number if I’m upgrading my EE plan?

How do I keep my number if I’m upgrading my EE plan?

If you've upgraded your plan or received a new device with EE then your number will stay the same. If you've been sent a new SIM for your upgrade then you need to:

  1.  

    pop your new SIM into your device

  2.  

    switch your device on

How do I keep my number if I’m moving to EE from a legacy brand?

How do I keep my number if I’m moving to EE from a legacy brand?

When you switch to EE, we'll send you a new EE SIM and then you need to:

  1.  

    pop your new SIM into your device

  2.  

    switch your device on

You can then start calling, texting and browsing from the same number.

> Find out how to insert your SIM into your device

How do I keep my number if I leave EE?

How do I keep my number if I leave EE?

You'll need to get a PAC code from us to switch your number to another provider:

  1.  

    call 150 from your EE phone

  2.  

    call 07953 966 250 from any other phone

  3.  

    or call+44 7953 966 250 from abroad

Pass this PAC code on to your new network provider and they’ll do the rest.

> Find out more about how to request a PAC code

 
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Last updated: 28/2/2019
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

What is a PAC code?
What happens on the day my number moves to EE?