If you have a mobile account, you'll need:
How do I register for My EE?
- Go to section
Whether you're on EE Mobile or EE Broadband, My EE is the easiest way to stay in complete control of your account.
Registering is easy
Who can register for My EE?
If you have a pay monthly or pay as you go mobile account or a home broadband account, you can register for My EE.
What details do I need to register for My EE?
What do I need to register for My EE?
If you have a home broadband account, you’ll need:
Manage your account on the go, 24/7
Download the My EE app for free - either from the App Store if you’re an Apple user, or Google Play if you’re on Android.
Where can I find my phone number so I can register for My EE?
Where can I find my phone number?
If you have an EE phone, just text NUMBER to 150.
If you’re on a 4GEE WiFi or tablet plan, do one of the following:
How do I know if I’m already registered?
How do I know if I’m already registered?
If you’re already registered, you’ll get an error message when you try to sign up.
If you see the error message, you’ll be shown a link to reset your password.
What should I do if I can’t choose what information I want to see in My EE?
What if I can’t choose what I want to see in My EE?
You’re probably selecting a role that’s already been taken on your account. There are two roles available in My EE:
Bill payer
This person can view bills and change settings.
Main user
This person uses a device on the bill payer’s account. They can’t see bills or change certain settings.
If somebody else has already selected the role that you’re trying to, you won’t be able to register.
Don't forget!
We’ll send you an email with a verification link when you register. You won’t be able to use your account properly until you hit the link.
If you don’t use the link within seven days, you’ll need to register for My EE again.
I haven’t received a text with a security number to complete registration. What do I do?
I haven’t received a security number
If you haven’t received a text after ten minutes of entering your details, hit the resend link and we’ll send another.
If that still doesn’t work, get in touch using one of the links on this page.
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Last updated: 8/3/2018
Simon A posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
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