How do I register for My EE?

     
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Whether you're on EE Mobile or EE Broadband, My EE is the easiest way to stay in complete control of your account.

Registering is easy

> Register for My EE here

Who can register for My EE?

If you have a pay monthly or pay as you go mobile account or a home broadband account, you can register for My EE.

What details do I need to register for My EE?

What do I need to register for My EE?

Mobile customers

If you have a mobile account, you'll need:

  1.  

    your name, email address and password
  2.  

    your phone number
  3.  

    some security information 

    Either your bank sort code or account number, post code, date of birth, or the last four digits of the long number on your debit or credit card

     

Broadband customers

If you have a home broadband account, you’ll need:

  1.  

    a few personal details

    Your name and contact email
  2.  

    your landline number OR billing account number

    You’ll find these on your bill
  3.  

    some security information 

    Either your bank sort code or account number, or the last four digits of the long number on your debit or credit card
Manage your account on the go, 24/7

Download the My EE app for free - either from the App Store if you’re an Apple user, or Google Play if you’re on Android.

Where can I find my phone number so I can register for My EE?

Where can I find my phone number?

If you have an EE phone, just text NUMBER to 150.

If you’re on a 4GEE WiFi or tablet plan, do one of the following:

  1.  

    log onto add-on.ee.co.uk from a 4G connection (disconnect from WiFi)
  2.  

    go to Settings > About phone/device > Status/Phone identity if you’re an Android user
  3.  

    go to Settings > Phone if you’re using an iPhone
  4.  

    go to Settings > General > About if you’re using an iPad
  5.  

    check your SIM packaging
  6.  

    check your bill if you’re on a pay monthly plan

How do I know if I’m already registered?

How do I know if I’m already registered?

If you’re already registered, you’ll get an error message when you try to sign up. 

If you see the error message, you’ll be shown a link to reset your password.

What should I do if I can’t choose what information I want to see in My EE?

What if I can’t choose what I want to see in My EE?

You’re probably selecting a role that’s already been taken on your account.

There are two roles available in My EE:

  1. 1

    bill payer: can view bills and change settings
  2. 2

    main user: uses a device on the bill payer’s account. They can’t see bills or change certain settings

If you're trying to select a role somebody else already holds, you won’t be able to register. 

Don't forget!

We’ll send you an email with a verification link when you register. You won’t be able to use your account properly until you hit the link. 

If you don’t use the link within 24hrs, you’ll need to register for My EE again.

I haven’t received a text with a security number to complete registration. What do I do?

I haven’t received a security number

If you haven’t received a text after ten minutes of entering your details, hit the resend link and we’ll send another.

If that still doesn’t work, call 150 from your EE phone.

 
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Please note: lines close at 8pm on
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Last updated: 10/4/2019
Simon A posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

You can find more help here
What is the My EE app?
What are the benefits of My EE for pay monthly customers?
What are the benefits of My EE for pay as you go customers?
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What are the benefits of My EE for pay monthly customers?