How do I use an eSIM with the Motorola Razr?

In this article

 

The Motorola Razr (2020) doesn't accept a physical SIM, it uses a non-removable embedded eSIM instead. Setting up your eSIM is easy, just follow our guide.

 
 
 

How do I get an eSIM for my Motorola razr?

How do I get an eSIM for my Motorola razr?

A Motorola razr (2020) purchased from EE should come with an eSIM pack. If you don't have the eSIM don't worry, it's easy to order a new or replacement one.

  1.  

    go to My EE

  2.  

    call 150 from your EE phone or 0800 956 6000 from an alternative line

  3.  

    pop into an EE store

How do I set up an eSIM on my Motorola razr?

How do I set up an eSIM on my Motorola razr?

If you bought your Motorola razr directly from us, you'll be provided with an eSIM pack that contains a QR code to use for setup. 

To set up with a QR code, first make sure you’re connected to the internet and then:

  1.  

    go to Settings > Network & internet > Mobile network > Advanced > Carrier

  2.  

    select Add carrier

  3.  

    then use your camera to scan the QR code on your eSIM pack and once recognised your eSIM will automatically begin downloading.

If you’ve ordered an eSIM for a SIM only plan with us, you’ll be able to download your eSIM from MyEE. Simply follow the instructions in your confirmation email. If you’re using the MyEE app, make sure you’re using the latest version and update it if not.

If you can’t use your old SIM, you’ll need to contact us so we can swap this over for you:

  1.  

    call 150 from an EE phone or 0800 956 6000 from an alternative line

What if my eSIM QR code or Motorola razr camera is damaged?

What if my eSIM QR code or Motorola razr camera is damaged?

Unfortunately, we can't support the manual entry of a QR code on the Motorola razr.

If you're having issues downloading your eSIM:

  1.  

    call 150 from an EE phone or 0800 956 6000 from an alternative line

Thanks for your feedback

 
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