How do I use Dual SIM with an eSIM for iPhone?

     
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Dual SIM allows you to have two numbers on one iPhone.

What is Dual SIM and eSIM for iPhone?

What is Dual SIM and eSIM for iPhone?

iPhones that have a Dual SIM with an eSIM have both a physical SIM card and an eSIM. Like a traditional SIM card, the eSIM stores data that's needed for your iPhone to use the EE network, but it's embedded in your iPhone so cannot be removed.

If your iPhone has a Dual SIM with an eSIM you can: 

  1.  

    have two phone numbers and two different plans on one iPhone

  2.  

    get a local SIM plan while travelling abroad without swapping SIMs
    (only available on unlocked iPhones)

  3.  

    have a plan on another network ie. for your work number
    (only available on unlocked iPhones)

Which iPhone can I use Dual SIM on?

Which iPhone can I use Dual SIM on?

iPhone XS, iPhone XS Max and iPhone XR with iOS 12.1 or above. iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max.

How do I get an eSIM for my iPhone?

How do I get an eSIM for my iPhone?

It's easy to order a new or replacement eSIM pack:

  1.  

    go to My EE

  2.  

    call 150 from your EE phone or 0800 956 6000 from an alternative line

  3.  

    pop into an EE store

You can also get a new line for your eSIM if you want a second number or you can order an eSIM pack for your existing line that you currently use with a physical SIM.

How do I set up an eSIM line on my iPhone?

How do I set up an eSIM line on my iPhone?

You’ll be provided with an eSIM pack that contains a QR code and and need a WiFi connection.

To set up your eSIM line:

  1.  

    go into Settings > Mobile Data

  2.  

    select Add Data Plan

  3.  

    use your camera to scan the QR code on your eSIM pack and once recognised you can confirm by pressing the Add Data Plan button

As part of the set up you'll be given the option to assign a name to each line and also choose what lines are used by default for data and for calls and voice messages. These can be easily changed later if you change your mind by going to Settings > Mobile Data > Default Voice Line / Mobile Data.

What is the eSIM QR code for my iPhone?

What is the eSIM QR code for my iPhone?

QR stands for "quick response" and is a type of barcode that is used to provide easy access to information through a smartphone. QR codes are unique and need to be captured with your phone's camera. There's a QR code reader built into your iPhone's iOS which will launch during setup, so there's no need to download a third party app.

When you capture your eSIM QR code, the information contained in it is sent back to EE and allows us to add the eSIM onto your phone in a safe and secure way.

What if my eSIM QR code or iPhone camera is damaged?

What if my eSIM QR code or iPhone camera is damaged?

No worries, you can manually add the information contained within the QR code if it's damaged. When the Scan QR Code screen is open when you select Add Data Plan there is an option to Enter Details Manually. There are 2 fields to fill in:

  1.  

    SM-DP+ Address: enter ee.pr.go-esim.com

  2.  

    Activation Code: this is unique to each eSIM pack and can be found on your eSIM pack underneath the set up instructions

Please note: You'II also see a Confirmation Code field - this is not required and should be left blank

Can I move an existing line from a physical SIM to an eSIM?

Can I move an existing line from a physical SIM to an eSIM?

Yes, If you already have a line with us you can order a replacement eSIM pack. See How do I get an eSIM above. You'll need to set up your eSIM by:

  1. 1

    scanning the QR Code on your phone

  2. 2

    going to www.ee.co.uk/simswap and entering the 12-digit SIM serial number from your eSIM pack - to get a pin verification to your old SIM

If you can't use your old SIM to get a pin verification you’ll need to contact us from your EE phone so we can swap the number over for you:

  1.  

    call 150 from your EE phone or 0800 956 6000 from an alternative line

How do I know which line my calls are on?

How do I know which line my calls are on?

Initially all your contacts will be assigned to the line you chose as your default voice line during set up. If you want to change this, there is an indicator within each contact that gives you the option to change which line you use for that contact.

If you're just entering a phone number straight into the dialler, you'll be able to select which line you call that number from in the options on screen.

For incoming calls, there is an indicator to show which line you're receiving the call on. The indicator is the first letter of the name you assigned to each line - for example, if your labels are called Personal and Business, the call indicator would be a P or a B.

Can I use iMessage and Facetime on both lines?

Can I use iMessage and Facetime on both lines?

Yes, with iOS 13 both lines can be used for iMessage and Facetime. This can be managed in Settings > Messages > Send & Receive

Can I use data when I'm on a call?

Can I use data when I'm on a call?

If you're taking a call on the line that's not the same as your default data line then data won't work unless you turn on Mobile Data Switching.

This can be accessed through Settings > Mobile Data > Mobile Data Switching and will automatically switch lines for mobile data when you're on a call.

 
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Last updated: 25/3/2020
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