Dual SIM allows you to have two numbers on one iPhone.
iPhones that have a Dual SIM with an eSIM have both a physical SIM card and an eSIM. Like a traditional SIM card, the eSIM stores data that's needed for your iPhone to use the EE network but it's embedded in your iPhone so cannot be removed.
Dual SIM with an eSIM means you can:
iPhone XS, iPhone XS Max and iPhone XR with iOS 12.1 or above.
It's easy to order a new or replacement eSIM:
You can also get a new line for your eSIM if you want a second number or you can order an eSIM card for your existing line that you currently use with a physical SIM.
You’ll be provided with an eSIM card that contains a QR code.
To set up your eSIM line:
As part of the set up you will be given the option to assign a name to each line and also choose what lines are used by default for data and default for voice and messages. These can be easily changed at a later date if you change your mind by going to Settings > Mobile Data > Default Voice Line / Mobile Data.
If you have an existing line you'll need to set up your eSIM as above. Once the set up is complete you'll see that you have a second line but no phone number is present. You simply need to go to www.ee.co.uk/simswap and follow the instructions.
You’ll need the SIM serial number from your eSIM card pack and be able to receive a pin verification to your old SIM. If you aren’t able to use your old SIM you’ll need to contact us from your EE phone so we can swap the number over for you:
QR stands for "quick response" and is a type of barcode that is used to provide easy access to information through a smartphone. QR codes are unique and need to be captured with your phone's camera. There's a QR code reader built into your iPhone's iOS which will launch during setup, so there's no need to download a third party app.
When you capture your eSIM QR code, the information contained in it is sent back to EE and allows us to add the eSIM onto your phone in a safe and secure way.
No worries, you can manually add the information contained within the QR code if it's damaged. When the Scan QR Code screen is open when you select Add Data Plan there is an option to Enter Details Manually. There are 3 fields to fill in:
Initially all your contacts will be assigned to the line you chose as your default voice line during set up. If you want to change this, there is an indicator within each contact that gives you the option to change which line you use for that contact.
If you're just entering a phone number straight into the dialler, you'll be able to select which line you call that number from in the options on screen.
For incoming calls, there is an indicator to show which line you're receiving the call on. The indicator is the first letter of the name you assigned to each line - for example, if your labels are called Personal and Business, the call indicator would be a P or a B.
Yes, with iOS 13 both lines can be used for iMessage and Facetime. This can be managed in Settings > Messages > Send & Receive
If you're taking a call on the line that's not the same as your default data line then data won't work unless you turn on Mobile Data Switching.
This can be accessed through Settings > Mobile Data > Mobile Data Switching and will automatically switch lines for mobile data when you're on a call.
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