Dual SIM allows you to have two numbers on one iPhone.
iPhones that have a Dual SIM with an eSIM have both a physical SIM card and an eSIM. Like a traditional SIM card, the eSIM stores data that's needed for your iPhone to use the EE network, but it's embedded in your iPhone so cannot be removed.
If your iPhone has a Dual SIM with an eSIM you can:
iPhone XS, iPhone XS Max and iPhone XR with iOS 12.1 or above. iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max.
You’ll be provided with an eSIM pack that contains a QR code and and need a WiFi connection.
To set up your eSIM line:
As part of the set up you'll be given the option to assign a name to each line and also choose what lines are used by default for data and for calls and voice messages. These can be easily changed later if you change your mind by going to Settings > Mobile Data > Default Voice Line / Mobile Data.
QR stands for "quick response" and is a type of barcode that is used to provide easy access to information through a smartphone. QR codes are unique and need to be captured with your phone's camera. There's a QR code reader built into your iPhone's iOS which will launch during setup, so there's no need to download a third party app.
When you capture your eSIM QR code, the information contained in it is sent back to EE and allows us to add the eSIM onto your phone in a safe and secure way.
No worries, you can manually add the information contained within the QR code if it's damaged. When the Scan QR Code screen is open when you select Add Data Plan there is an option to Enter Details Manually. There are 2 fields to fill in:
Please note: You'II also see a Confirmation Code field - this is not required and should be left blank
Yes, If you already have a line with us you can order a replacement eSIM pack. See How do I get an eSIM above. You'll need to set up your eSIM by:
If you can't use your old SIM to get a pin verification you’ll need to contact us from your EE phone so we can swap the number over for you:
Initially all your contacts will be assigned to the line you chose as your default voice line during set up. If you want to change this, there is an indicator within each contact that gives you the option to change which line you use for that contact.
If you're just entering a phone number straight into the dialler, you'll be able to select which line you call that number from in the options on screen.
For incoming calls, there is an indicator to show which line you're receiving the call on. The indicator is the first letter of the name you assigned to each line - for example, if your labels are called Personal and Business, the call indicator would be a P or a B.
Yes, with iOS 13 both lines can be used for iMessage and Facetime. This can be managed in Settings > Messages > Send & Receive
If you're taking a call on the line that's not the same as your default data line then data won't work unless you turn on Mobile Data Switching.
This can be accessed through Settings > Mobile Data > Mobile Data Switching and will automatically switch lines for mobile data when you're on a call.
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Glad to hear it.