How do I use Dual SIM with an eSIM for iPhone?

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Dual SIM allows you to have two numbers on one iPhone. 

What is Dual SIM and eSIM for iPhone?

What is Dual SIM and eSIM for iPhone?

Dual SIM means that there are two SIM slots within the device - a physical SIM card and an eSIM. Like a traditional SIM card, the eSIM stores data that's needed for your device to use the EE network. Unlike a SIM card, an eSIM is downloaded onto your device.

If your device has a Dual SIM with an eSIM you can: 

  1.  

    have two phone numbers and two different plans on one device

  2.  

    get a local SIM plan while travelling abroad without swapping SIMs
    (only available on unlocked devices)

  3.  

    have a plan on another network ie for your work number
    (only available on unlocked devices)

Which iPhone can I use Dual SIM on?

Which iPhone can I use Dual SIM on?

All iPhone models from XS onwards (XS, 11 12, SE etc).

How do I get an eSIM for my iPhone?

How do I get an eSIM for my iPhone?

It's easy to order a new or replacement eSIM:

  1.  

    go to My EE

  2.  

    call 150 from your EE phone or 0800 956 6000 from an alternative line

  3.  

    pop into an EE store

You can also get a new line for your eSIM if you want a second number or you can order an eSIM for your existing line that you currently use with a physical SIM.

How do I download my eSIM on my iPhone?

How do I download my eSIM on my iPhone?

You will need an internet connection to set up your eSIM. If you’ve been sent a paper QR code, scan it and the information stored in it will allow us to add the eSIM to your phone safely and securely.

To set up your eSIM line with a paper QR code:

  1.  

    go into Settings > Mobile Data

  2.  

    select Add Data Plan

  3.  

    use your camera to scan the QR code on your eSIM pack and once recognised you can confirm by pressing the Add Data Plan button

As part of the set up you'll be given the option to assign a name to each line and also choose what lines are used by default for data and for calls and voice messages. These can be easily changed later if you change your mind by going to Settings > Mobile Data > Default Voice Line / Mobile Data.

If you’ve ordered an eSIM for a SIM only plan with us, you’ll be able to download your eSIM from My EE. Simply follow the instructions in your confirmation email.

If you’re using the My EE app, make sure you’re using the latest version and update it if not.

What if my eSIM paper QR code or iPhone camera is damaged?

What if my eSIM paper QR code or iPhone camera is damaged?

No worries, you can manually add the information contained within the QR code if it's damaged. When the Scan QR Code screen is open when you select Add Data Plan there is an option to Enter Details Manually. There are 2 fields to fill in:

  1.  

    SM-DP+ Address: enter ee.pr.go-esim.com

  2.  

    Activation Code: this is unique to each eSIM pack and can be found on your eSIM pack underneath the set up instructions

Please note: You'II also see a Confirmation Code field - this is not required and should be left blank

How do I know which line my calls are on?

How do I know which line my calls are on?

Initially all your contacts will be assigned to the line you chose as your default voice line during set up. If you want to change this, there is an indicator within each contact that gives you the option to change which line you use for that contact.

If you're just entering a phone number straight into the dialler, you'll be able to select which line you call that number from in the options on screen.

For incoming calls, there is an indicator to show which line you're receiving the call on. The indicator is the first letter of the name you assigned to each line - for example, if your labels are called Personal and Business, the call indicator would be a P or a B.

Can I use iMessage and Facetime on both lines?

Can I use iMessage and Facetime on both lines?

Yes, with iOS 13 and upwards both lines can be used for iMessage and Facetime. This can be managed in Settings > Messages > Send & Receive

Can I use data when I'm on a call?

Can I use data when I'm on a call?

If you're taking a call on the line that's not the same as your default data line then data won't work unless you turn on Mobile Data Switching.

This can be accessed through Settings > Mobile Data > Mobile Data Switching and will automatically switch lines for mobile data when you're on a call.

Thanks for your feedback

 
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