How do I use Dual SIM with an eSIM for iPhone?

     
    >
  • Go to section

Dual SIM allows you to have two numbers on one iPhone.

What is Dual SIM and eSIM for iPhone?

What is Dual SIM and eSIM for iPhone?

iPhones that have a Dual SIM with an eSIM have both a physical SIM card and an eSIM. Like a traditional SIM card, the eSIM stores data that's needed for your iPhone to use the EE network but it's embedded in your iPhone so cannot be removed.

Dual SIM with an eSIM means you can:

  1.  

    have two phone numbers and two different plans on one iPhone

  2.  

    get a local SIM plan while travelling abroad without swapping SIMs
    (this is only available on unlocked iPhones only)

  3.  

    have a plan on another network ie. for your work number
    (this is only available on unlocked iPhones only)

Which iPhone can I use Dual SIM on?

Which iPhone can I use Dual SIM on?

iPhone XS, iPhone XS Max and iPhone XR with iOS 12.1 or above.

How do I get an eSIM for my iPhone?

How do I get an eSIM for my iPhone?

It's easy to order a new or replacement eSIM:

  1.  

    go to My EE

  2.  

    call 150 from your EE phone

  3.  

    pop into an EE store

You can also get a new line for your eSIM if you want a second number or you can order an eSIM card for your existing line that you currently use with a physical SIM.

How do I set up an eSIM line on my iPhone?

How do I set up an eSIM line on my iPhone?

You’ll be provided with an eSIM card that contains a QR code.

To set up your eSIM line:

  1.  

    go into Settings > Mobile Data

  2.  

    select Add Data Plan

  3.  

    use your camera to scan the QR code on your eSIM pack and once recognised you can confirm by pressing the Add Data Plan button

As part of the set up you will be given the option to assign a name to each line and also choose what lines are used by default for data and default for voice and messages. These can be easily changed at a later date if you change your mind by going to Settings > Mobile Data > Default Voice Line / Mobile Data.

How do I move an existing line to an eSIM line?

How do I move an existing line to an eSIM line?

If you have an existing line you'll need to set up your eSIM as above. Once the set up is complete you'll see that you have a second line but no phone number is present. You simply need to go to www.ee.co.uk/simswap and follow the instructions.

You’ll need the SIM serial number from your eSIM card pack and be able to receive a pin verification to your old SIM. If you aren’t able to use your old SIM you’ll need to contact us from your EE phone so we can swap the number over for you:

  1.  

    call 150 from your EE phone

What is the eSIM QR code for my iPhone?

What is the eSIM QR code for my iPhone?

QR stands for "quick response" and is a type of barcode that is used to provide easy access to information through a smartphone. QR codes are unique and need to be captured with your phone's camera. There's a QR code reader built into your iPhone's iOS which will launch during setup, so there's no need to download a third party app.

When you capture your eSIM QR code, the information contained in it is sent back to EE and allows us to add the eSIM onto your phone in a safe and secure way.

What if my eSIM QR code or iPhone camera is damaged?

What if my eSIM QR code or iPhone camera is damaged?

No worries, you can manually add the information contained within the QR code if it's damaged. When the Scan QR Code screen is open when you select Add Data Plan there is an option to Enter Details Manually. There are 3 fields to fill in:

  1.  

    SM-DP+ Address: enter sm-v4-010-a-gtm.pr.go-esim.com

  2.  

    Activation Code: this is unique to each eSIM card and can be found on your eSIM card pack underneath the set up instructions

  3.  

    Confirmation Code: this is not required and should be left blank

How do I know which line my calls are on?

How do I know which line my calls are on?

Initially all your contacts will be assigned to the line you chose as your default voice line during set up. If you want to change this, there is an indicator within each contact that gives you the option to change which line you use for that contact.

If you're just entering a phone number straight into the dialler, you'll be able to select which line you call that number from in the options on screen.

For incoming calls, there is an indicator to show which line you're receiving the call on. The indicator is the first letter of the name you assigned to each line - for example, if your labels are called Personal and Business, the call indicator would be a P or a B.

Can I use iMessage and Facetime on both lines?

Can I use iMessage and Facetime on both lines?

No, it's only possible to use iMessage and FaceTime with one line - the default line that was selected during set up. However the default line can be changed in Messages.

Can I use data when I'm on a call?

Can I use data when I'm on a call?

If you're taking a call on the line that's not the same as your default data line then data won't work unless you turn on Mobile Data Switching.

This can be accessed through Settings > Mobile Data > Mobile Data Switching and will automatically switch lines for mobile data when you're on a call.

 
Give us a call
Give us a call
Call now
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Mon to Fri
Sat
Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Type in your postcode to find your nearest store.

You can book an appointment to meet one of our experts in many of our stores.
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help
Last updated: 22/10/2019
Sharelle posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Please let us know how we can make it better
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

What is an eSIM?
How do I use Dual SIM with an eSIM for Google Pixel?