How do I use Dual SIM with an eSIM for Google Pixel?

In this article

Dual SIM allows you to have two numbers on a Google Pixel.

What is Dual SIM and eSIM for Google Pixel?

What is Dual SIM and eSIM for Google Pixel?

The Google Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4 and Pixel 4 XL are Dual SIM devices.

This means that there are two SIM slots within the device - a physical SIM card and an eSIM. Like a traditional SIM card, the eSIM stores data that's needed for your device to use the EE network, but it's embedded in your device so cannot be removed.

With the Google Pixel 3 and Pixel 3 XL only one SIM will work and be able to receive a  single signal at once, so you'll have to manually choose which SIM is active within your phone settings.

The Google Pixel 3a, Pixel 3a XL, Pixel 4 and Pixel 4 XL are Dual SIM Dual Standby if the latest software is used, this means both SIM lines are active.

Which Google Pixel can I use an eSIM on?

Which Google Pixel can I use an eSIM on?

Google Pixel 3, Pixel 3 XL, Pixel 3a and Pixel 3a XL, Pixel 4 and Pixel 4XL.

How do I get an eSIM for my Google Pixel?

How do I get an eSIM for my Google Pixel?

It's easy to order a new or replacement eSIM pack:

  1.  

    go to My EE
  2.  

    call 150 from your EE phone or 0800 956 6000 from an alternative line
  3.  

    pop into an EE store

How do I set up an eSIM on my Google Pixel?

How do I set up an eSIM on my Google Pixel?

You’ll be provided with an eSIM pack that contains a QR code (Quick Response’ code). This is a unique barcode that you'll need to scan using your smartphone camera to send information to your phone.

To set up your eSIM line on your Google Pixel first connect to Wifi then:

  1.  

    go to Settings > Mobile network > Operator
  2.  

    select Add operator
  3.  

    use your camera to scan the QR code on your eSIM pack and once recognised your eSIM will automatically begin downloading
Good to know

There's a QR code reader built into your Pixel’s OS which will launch during setup, so there's no need to download a third party app.

When you capture your eSIM QR code, the information contained in it is sent back to EE and allows us to add the eSIM onto your phone in a safe and secure way.

If you can't scan the QR code 

You can manually add the information contained within the QR code if you can't scan it.

When the Add mobile plan screen is open, select Add using activation code.

The activation code is a single sequence of:

LPA:1$ee.pr.go-esim.com$
the unique 32-digit activation code found on your eSIM pack
$$

For example, if your activation code is ABCDEF1234567890ABCDEF1234567890, you'll need to enter:

LPA:1$ee.pr.go-esim.com$ABCDEF1234567890ABCDEF1234567890$$

Can I move an existing line from a physical SIM to an eSIM?

Can I move an existing line from a physical SIM to an eSIM?

Yes, If you already have a line with us you can order a replacement eSIM pack. See How do I get an eSIM above. You'll need to set up your eSIM by:

  1. 1

    scanning the QR Code on your phone
  2. 2

    going to www.ee.co.uk/simswap and entering the 12-digit SIM serial number from your eSIM pack - to get a pin verification to your old SIM

If you can't use your old SIM to get a pin verification you’ll need to contact us from your EE phone so we can swap the number over for you:

  1.  

    call 150 from your EE phone or 0800 956 6000 from an alternative line

How do I switch between the physical SIM and eSIM on my Google Pixel?

How do I switch between the physical SIM and eSIM on my Google Pixel?

On your Google Pixel:

  1.  

    go to Settings > Mobile network > Operator
  2.  

    then select the SIM you want to use
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