How do I use Dual SIM with an eSIM for Google Pixel?

     
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Dual SIM allows you to have two numbers on a Google Pixel.

What is Dual SIM and eSIM for Google Pixel?

What is Dual SIM and eSIM for Google Pixel?

The new Google Pixel 3, Pixel 3 XL, Pixel 3a and Pixel 3a XL are Dual SIM devices.

This means that there are two SIM slots within the device - a physical SIM card and an eSIM. Like a traditional SIM card, the eSIM stores data that's needed for your device to use the EE network but it's embedded in your device so cannot be removed.

On a Google Pixel, only one SIM will work and be able to receive a signal at once so you'll have to manually choose which SIM is active within your device settings.

Which Google Pixel can I use an eSIM on?

Which Google Pixel can I use an eSIM on?

Google Pixel 3, Pixel 3 XL, Pixel 3a and Pixel 3a XL.

How do I get an eSIM for my Google Pixel?

How do I get an eSIM for my Google Pixel?

It's easy to order a new or replacement eSIM:

  1.  

    go to My EE

  2.  

    call 150 from your EE phone

  3.  

    pop into an EE store

How do I set up an eSIM on my Google Pixel?

How do I set up an eSIM on my Google Pixel?

You’ll be provided with an eSIM card that contains a QR code.

To set up your eSIM line on your Google Pixel:

  1.  

    go to Settings > Mobile network > Operator

  2.  

    select Add operator

  3.  

    use your camera to scan the QR code on your eSIM pack and once recognised your eSIM will automatically begin downloading

How do I move an existing line to an eSIM line?

How do I move an existing line to an eSIM line?

If you have an existing line you'll need to set up your eSIM as above. Once the set up is complete you'll see that you have a second line but no phone number is present. You simply need to go to www.ee.co.uk/simswap and follow the instructions.

You’ll need the SIM serial number from your eSIM card pack and be able to receive a pin verification to your old SIM. If you aren’t able to use your old SIM you’ll need to contact us from your EE phone so we can swap the number over for you:

  1.  

    call 150 from your EE phone

What is the eSIM QR code for my Google Pixel?

What is the eSIM QR code for my Google Pixel?

QR stands for "quick response" and is a type of barcode that is used to provide easy access to information through a smartphone. QR codes are unique and need to be captured with your device's camera. There's a QR code reader built into your Pixel’s OS which will launch during setup, so there's no need to download a third party app.

When you capture your eSIM QR code, the information contained in it is sent back to EE and allows us to add the eSIM onto your phone in a safe and secure way.

What if my eSIM QR code or Google Pixel camera is damaged?

What if my eSIM QR code or Google Pixel camera is damaged?

Unfortunately we can't support the manual entry of a QR code on the Google Pixel.

If you're having issues downloading your eSIM:

  1.  

    call 150 from your EE phone

How do I switch between the physical SIM and eSIM on my Google Pixel?

How do I switch between the physical SIM and eSIM on my Google Pixel?

On your Google Pixel:

  1.  

    go to Settings > Mobile network > Operator

  2.  

    then select the SIM you want to use

 
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Last updated: 9/5/2019
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