Dual SIM allows you to have two numbers on a Google Pixel.
The new Google Pixel 3, Pixel 3 XL, Pixel 3a and Pixel 3a XL are Dual SIM devices.
This means that there are two SIM slots within the device - a physical SIM card and an eSIM. Like a traditional SIM card, the eSIM stores data that's needed for your device to use the EE network but it's embedded in your device so cannot be removed.
On a Google Pixel, only one SIM will work and be able to receive a signal at once so you'll have to manually choose which SIM is active within your device settings.
Google Pixel 3, Pixel 3 XL, Pixel 3a and Pixel 3a XL.
It's easy to order a new or replacement eSIM:
You’ll be provided with an eSIM card that contains a QR code.
To set up your eSIM line on your Google Pixel:
If you have an existing line you'll need to set up your eSIM as above. Once the set up is complete you'll see that you have a second line but no phone number is present. You simply need to go to www.ee.co.uk/simswap and follow the instructions.
You’ll need the SIM serial number from your eSIM card pack and be able to receive a pin verification to your old SIM. If you aren’t able to use your old SIM you’ll need to contact us from your EE phone so we can swap the number over for you:
QR stands for "quick response" and is a type of barcode that is used to provide easy access to information through a smartphone. QR codes are unique and need to be captured with your device's camera. There's a QR code reader built into your Pixel’s OS which will launch during setup, so there's no need to download a third party app.
When you capture your eSIM QR code, the information contained in it is sent back to EE and allows us to add the eSIM onto your phone in a safe and secure way.
Unfortunately we can't support the manual entry of a QR code on the Google Pixel.
If you're having issues downloading your eSIM:
On your Google Pixel:
Mon to Sun 8am - 11pm
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