How do I complete the unlock process on my iPhone or iPad?

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You’ll need to do a few things to fully unlock your iPhone or iPad once it’s been unlocked by EE.

  1. 1

    check you have the latest software installed – go to Settings > General > Software Update to check for the latest version

  2. 2

    remove your SIM card and insert the new SIM card

  3. 3

    complete the set-up process

If you don't have another SIM card you can use please follow the process below:

  1. 1

    back up your iPhone

  2. 2

    go to Settings > General > Reset > Erase iPhone and delete all data

  3. 3

    follow the set-up as a brand new iPhone

  4. 4

    complete the set-up assistant and restore your back-up

Please ensure the SIM card is activated on the network.

You might see this message:

"The SIM card inserted in this iPhone does not appear to be supported. Only compatible SIM cards from a supported carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported carrier store."

If so, just follow these steps:

  1. 1

    restore your iPhone

  2. 2

    check your device is unlocked

Please note: if you've 'jailbroken' your iPhone or iPad, this may damage the device and we can’t be held responsible for any errors that may occur. 

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Last updated: 13/6/2019
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