How do I complete the unlock process on my iPhone or iPad?

     
    >
  • Go to section

You’ll need to do a few things to fully unlock your iPhone or iPad once it’s been unlocked by EE.

  1. 1

    check you have the latest software installed – go to Settings > General > Software Update to check for the latest version
  2. 2

    remove your SIM card and insert the new SIM card
  3. 3

    complete the set-up process

If you don't have another SIM card you can use please follow the process below:

  1. 1

    back up your iPhone
  2. 2

    go to Settings > General > Reset > Erase iPhone and delete all data
  3. 3

    follow the set-up as a brand new iPhone
  4. 4

    complete the set-up assistant and restore your back-up

Please ensure the SIM card is activated on the network.

You might see this message:

"The SIM card inserted in this iPhone does not appear to be supported. Only compatible SIM cards from a supported carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported carrier store."

If so, just follow these steps:

  1. 1

    restore your iPhone
  2. 2

    check your device is unlocked

Please note: if you've 'jailbroken' your iPhone or iPad, this may damage the device and we can’t be held responsible for any errors that may occur. 

 
Give us a call
Give us a call
Call now
Call now
150
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Mon to Fri
Sat to Sun
Alternative phone numbers
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
>Directions
> Find another store
Need more help
Last updated: 1/1/2019
Sharelle posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Other Reason
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

You can find more help here
How do I unlock an EE device to use with another network?
Previous
How do I unlock an EE device to use with another network?