How do I complete the unlock process on my iPhone or iPad?

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You’ll need to do a few things to fully unlock your iPhone or iPad once it’s been unlocked by EE.

1

check you have the latest software installed – go to Settings > General > Software Update to check for the latest version
2

remove your SIM card and insert the new SIM card
3

complete the set-up process

If you don't have another SIM card you can use please follow the process below:

1

back up your iPhone
2

go to Settings > General > Reset > Erase iPhone and delete all data
3

follow the set-up as a brand new iPhone
4

complete the set-up assistant and restore your back-up

Please ensure the SIM card is activated on the network.

You might see this message:

"The SIM card inserted in this iPhone does not appear to be supported. Only compatible SIM cards from a supported carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported carrier store."

If so, just follow these steps:

1

restore your iPhone
2

check your device is unlocked

Please note: if you've 'jailbroken' your iPhone or iPad, this may damage the device and we can’t be held responsible for any errors that may occur.

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Last updated: 21/9/2018

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How to unlock an EE device to use with another network

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How do I complete the unlock process on my iPhone or iPad?

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