How do I send a photo message and how much does it cost?

     
    >
  • Go to section

How does photo messaging work?

How does photo messaging work?

You can send messages with pictures, sounds and video just like you'd send a text message to another mobile.

Did you know?

Photo messaging uses your data allowance but the cost per photo is always the same as larger files are compressed to 300KB or smaller

How do I set up photo messaging on my phone?

How do I set up photo messaging on my phone?

For most phones, you can update your phone settings automatically with our online set-up tool.

If you can’t send a photo message to someone’s phone, you can send it to their email address.

Simply choose your photo and put in their email address in the To field instead of their phone number.

How much does it cost to send a photo message?

How much does it cost to send a photo message?

To check if photo messaging is included in your plan:

  1. 1

    log in to My EE

  2. 2

    go to Buy add-ons – if photo messaging isn’t included here we’ll charge you at standard rates

How do I buy a photo messaging add-on?

How do I buy a photo messaging add-on?

Pay monthly customers can buy an add-on to use photo messaging:

  1. 1

    log in to My EE

  2. 2

    go to Buy add-ons and press the + next to Picture messages (T-Mobile customers – go to Review plans and services > Add services)

  3. 3

    select your add-on (or T-Mobile booster) – we’ll add photo messaging to your plan within an hour and text you when it’s ready

When will I be charged for my photo messaging add-on?

When will I be charged for my photo messaging add-on?

As a pay monthly customer you'll pay for the add-on on your next bill and it’ll renew each month at the same time your monthly allowances are refreshed.

Been charged for a photo message but haven't sent one?

> Find out why some text messages are converted to photo messages

 
Let's chat
Let's chat

Mon to Sun 8am - 11pm

Give us a call
Give us a call
Call now
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Mon to Fri
Sat to Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Need more help
Last updated: 21/8/2018
Nikki posted this article. Got a comment? We'd be pleased to hear from you
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Other
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

How do I make a video call and how much does it cost?
How to check your voicemail