How do I use 4G Calling?

     
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You can use 4G Calling anywhere on the EE 4G network.

 

You’re probably using it already without realising – look for the 4G indicator at the top of your screen when you're on a call.

What benefits do I get with 4G Calling?

What benefits do I get with 4G Calling?

Stay superfast

With 4G Calling (also known as VoLTE), when you make or receive a phone call, your phone will stay on 4G. That means you can use data at 4G speeds even when you're on a call. The big benefit is your internet doesn’t slow down on a call. Using Google Maps on hands-free? Your maps will stay superfast.

Seamless switching

You can move seamlessly between 4G Calling and WiFi Calling, even while you’re on a call, so you can stay connected in more places than ever before. 

Clearer calls

Calls over our 4G network are crystal clear between compatible phones.

Call in more places 

We're expanding our 4G network to cover 95% of the UK by 2020. So you’ll be able to make calls in places you couldn’t before.

> Check 4G coverage where you are

Who can get 4G Calling?

Who can get 4G Calling?

To use 4G Calling, you’ll need:

  • to be in an area with EE 4G coverage
  • an EE pay monthly plan on one of these phones bought from any retailer including EE (please check when buying a phone from a non-EE retailer whether or not it supports 4G Calling, as we cannot guarantee phones purchased from third parties will support the feature):
    • Apple iPhone 6, 6 Plus, 6S, 6S Plus, SE, 7, 7 Plus, 8, 8 Plus, X
    • Google Pixel, Pixel XL, Pixel 2, Pixel 2 XL
    • Sony Xperia XZ1, Xperia XZ1 Compact
    • Huawei P10, P10 lite, P10 Plus, P Smart
    • HTC U11, U11 Life    
    • Blackberry Priv, Dtek 50, Dtek 60, KEYone
    • Nokia 3, 5, 8
    • EE Hawk
  • or one of these phones, bought directly from EE in-store, online or over the phone:
    • Samsung Galaxy S9, S9+, S8, S8+, S7, S7 edge, S6, S6 edge, S6 edge+, Xcover 4, A3 (2017), A5 (2017), J5 (2017), Note 8
    • Sony Xperia L1, XA1, XZ, XZ Premium, X, XA, X Compact, Z5, Z5 Premium and Z5 Compact
    • Microsoft Lumia 550, 650, 950, 950XL
    • Huawei P8 lite (2017), P9
    • HTC 10
    • LG G6, G5, G5 SE, X Cam, K8 (2016), K8 (2017),  K10 (2017)
  • the latest software version on your phone – to update:

iOS: Settings > General > Software Update

Android: Settings > About Device > Software update (the exact software update menu option may be a little different depending on the type of phone)

Windows: Settings > Update & security > Phone update > Check for Updates

Can’t find the update option on your phone? Get help from our device guides.

Sorry, but you can’t use 4G Calling yet if you're on pay as you go.

Can I use 4G while roaming?

Sorry, 4G Calling doesn’t work while you're roaming. But don’t worry – you'll still be able to make calls over 3G and 2G as normal.

What about costs and data allowance?

What about costs and data allowance?

There's no additional cost for 4G Calling – it’s included in your pay monthly plan. Calls and texts come out of your monthly allowances as normal.

Anything beyond your allowance is charged at standard rates.

How do I switch on 4G Calling?

How do I switch on 4G Calling?

For most phones, you don’t need to do anything.

4G Calling works automatically on all compatible Android and Windows phones running the latest software.

For iPhones running iOS 10.2 or above, 4G Calling is set up automatically.

For older versions of iOS you might need to take these steps:

OS 9.2 - Settings > Mobile Data > Enable 4G

iOS 9.3 onwards - Settings > Mobile Data > Mobile Data Options > Enable 4G and then Voice & Data

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Last updated: 23/4/2018
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