How do I use 4G Calling?

     
    >
  • Go to section

You can use 4G Calling anywhere on the EE 4G network.

 

You’re probably using it already without realising – look for the 4G indicator at the top of your screen when you're on a call.

What benefits do I get with 4G Calling?

What benefits do I get with 4G Calling?

  1. superfast speeds

    with 4G Calling (also known as VoLTE), when you make or receive a phone call, your phone will stay on 4G. That means you can use data at 4G speeds even when you're on a call. The big benefit is your internet doesn’t slow down on a call. Using Google Maps on hands-free? Your maps will stay superfast

  2. seamless switching

    you can move seamlessly between 4G Calling and WiFi Calling, even while you’re on a call, so you can stay connected in more places than ever before

  3. clearer calls

    calls over our 4G network are crystal clear between compatible phones

  4. wider coverage 

    we're expanding our 4G network to cover 95 per cent of the UK by 2020. So you’ll be able to make calls in places you couldn’t before

    > Check 4G coverage where you are

Who can get 4G Calling?

Who can get 4G Calling?

To use 4G Calling you'll need:

  1.  

    to be in an area with EE 4G coverage
  2.  

    an EE pay monthly plan on one of these phones bought from any retailer*, including EE:

    • Apple iPhone 6, 6 Plus, 6S, 6S Plus, SE, 7, 7 Plus, 8, 8 Plus, X
    • Google Pixel, Pixel XL, Pixel 2, Pixel 2 XL
    • Sony Xperia XZ1, Xperia XZ1 Compact
    • Huawei P10, P10 lite, P10 Plus, P Smart
    • HTC U11, U11 Life
    • Blackberry Priv, Dtek 50, Dtek 60, KEYone
    • Nokia 3, 5, 8
    • EE Hawk
  3.  

    or one of these phones, bought directly from EE in-store, online or over the phone:

    • Samsung Galaxy S9, S9+, S8, S8+, S7, S7 edge, S6, S6 edge, S6 edge+, Xcover 4, A3 (2017), A5 (2017), J5 (2017), Note 8
    • Sony Xperia L1, XA1, XZ, XZ Premium, X, XA, X Compact, Z5, Z5 Premium and Z5 Compact
    • Microsoft Lumia 550, 650, 950, 950XL
    • Huawei P8 lite (2017), P9
    • HTC 10
    • LG G6, G5, G5 SE, X Cam, K8 (2016), K8 (2017), K10 (2017)
  4.  

    the latest software version on your phone – to update:

    • iOS: Settings > General > Software Update
    • Android: Settings > About Device > Software update (the exact software update menu option may be a little different depending on the type of phone)
    • Windows: Settings > Update & security > Phone update > Check for Updates

*please check when buying a phone from a non-EE retailer whether or not it supports 4G Calling, as we cannot guarantee phones purchased from third parties will support the feature

Can’t find the update option on your phone?

> Get help from our device guides

Sorry, but you can’t use 4G Calling yet if you're on pay as you go.

What about costs and data allowance?

What about costs and data allowance?

There's no additional cost for 4G Calling – it’s included in your pay monthly plan. Calls and texts come out of your monthly allowances as normal.

Anything beyond your allowance is charged at standard rates.

Can I use 4G while roaming?

Sorry, 4G Calling doesn’t work while you're roaming. But don’t worry – you'll still be able to make calls over 3G and 2G as normal

How do I switch on 4G Calling?

How do I switch on 4G Calling?

For most phones, you don’t need to do anything.

4G Calling works automatically on all compatible Android and Windows phones running the latest software.

For iPhones running iOS 10.2 or above, 4G Calling is set up automatically.

For older versions of iOS you might need to take these steps:
  1.  

    iOS 9.2: Settings > Mobile Data > Enable 4G
  2.  

    iOS 9.3 onwards: Settings > Mobile Data > Mobile Data Options > Enable 4G and then Voice & Data

 
Let's chat
Let's chat

Mon to Sun 8am - 11pm

Give us a call
Give us a call
Call now
Call now
150
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Mon to Fri
Sat to Sun
Alternative phone numbers
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Need more help
Last updated: 23/7/2018
Nikki posted this article. Got a comment? We'd be pleased to hear from you
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Other
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

You can find more help here
How do I make a video call and how much does it cost?
How do I send a photo message and what will the cost be?
What are the Apple Watch Series 3 costs and plans?
Previous
How do I use WiFi calling?
Next
How do I make a video call and how much does it cost?