How do I use 4G Calling?

     
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You can use 4G Calling anywhere on the EE 4G network.

 

You’re probably using it already without realising – look for the 4G indicator at the top of your screen when you're on a call.

What benefits do I get with 4G Calling?

What benefits do I get with 4G Calling?

  1. superfast speeds

    with 4G Calling (also known as VoLTE), when you make or receive a phone call, your phone will stay on 4G. That means you can use data at 4G speeds even when you're on a call. The big benefit is your internet doesn’t slow down on a call. Using Google Maps on hands-free? Your maps will stay superfast

  2. seamless switching

    you can move seamlessly between 4G Calling and WiFi Calling, even while you’re on a call, so you can stay connected in more places than ever before

  3. clearer calls

    calls over our 4G network are crystal clear between compatible phones

  4. wider coverage 

    we're expanding our 4G network to cover 95 per cent of the UK by 2020. So you’ll be able to make calls in places you couldn’t before

    > Check 4G coverage where you are

Who can get 4G Calling?

Who can get 4G Calling?

To use 4G Calling you'll need:

  1.  

    to be in an area with EE 4G coverage
  2.  

    an EE pay monthly plan on one of these phones bought from any retailer, including EE:

    • Alcatel A3
    • Apple iPhone XS Max, XS, XR, X, 8 Plus, 8, 7 Plus, 7, SE, 6s Plus, 6s, 6 Plus, 6
    • Blackberry Priv, Dtek 50, Dtek 60, KEYone
    • Doro 8035*
    • EE Hawk
    • Google Pixel 3a XL, Pixel 3a, Pixel 3 XL, Pixel 3, Pixel 2 XL, Pixel 2, Pixel XL, Pixel
    • HTC U11, U11 Life, 10*
    • Huawei P10 lite, P10 Plus, P10, P smart 2019, Mate 20 lite, P20 lite, P20 Pro, Mate 20 Pro, P30, P30 Pro, P8*, P8 lite (2017)*, P9*, P9 lite*, P20, P Smart
    • Land Rover Explore
    • LG V50 ThinQ 5G*, G6*, G5*, G5 SE*, X Cam*, K8 (2016)*, K8 (2017)*, K10 (2017)*
    • Microsoft Lumia 950XL*, 950*, 650*, 640*, 550*
    • Motorola G7 Plus, G7 Power
    • Nokia 8, 5, 3, 7.1, 3.1
    • OnePlus 7 Pro 5G, 6T
    • OPPO Reno 5G
    • Samsung Galaxy S10 5G, S10+, S10, S10e, S9+, S9, A9, A8, A7, A6, J6+, J6, J4+, S8+, S8, S7 edge, S7, S6 edge+*, S6 edge*, S6+*, S6*, Note9, Note8, Xcover 4, A3 (2017), A5 (2017), J5 (2017), J3 (2017)
    • Sony Xperia 10, Xperia L1, Xperia L3, Xperia X, Xperia X Compact, Xperia X23, Xperia XA, Xperia XA1, Xperia XZ, Xperia XZ Premium, Xperia XZ1, Xperia XZ1 Compact, Xperia XZ2, Xperia Z5, Xperia Z5 Compact, Xperia Z5 Premium
  3.  

    or one of these phones, bought directly from EE in-store, online or over the phone:

    • EE Hawk
  4.  

    the latest software version on your phone – to update:

    • iOS: Settings > General > Software Update
    • Android: Settings > About Device > Software update (the exact software update menu option may be a little different depending on the type of phone)
    • Windows: Settings > Update & security > Phone update > Check for Updates

Please note: phones marked with an * are only compatible when they have been bought directly from EE – in an EE store, online or over the phone.

Please check when buying a phone from a non-EE retailer whether or not it supports 4G Calling, as we cannot guarantee phones purchased from third parties will support the feature

Can’t find the update option on your phone?

> Get help from our device guides

Sorry, but you can’t use 4G Calling yet if you're on pay as you go.

What about costs and data allowance?

What about costs and data allowance?

There's no additional cost for 4G Calling – it’s included in your pay monthly plan. Calls and texts come out of your monthly allowances as normal.

Anything beyond your allowance is charged at standard rates.

Can I use 4G while roaming?

Sorry, 4G Calling doesn’t work while you're roaming. But don’t worry – you'll still be able to make calls over 3G and 2G as normal

How do I switch on 4G Calling?

How do I switch on 4G Calling?

For most phones, you don’t need to do anything.

4G Calling works automatically on all compatible Android and Windows phones running the latest software.

For iPhones running iOS 10.2 or above, 4G Calling is set up automatically.

For older versions of iOS you might need to take these steps:
  1.  

    iOS 9.2: Settings > Mobile Data > Enable 4G
  2.  

    iOS 9.3 onwards: Settings > Mobile Data > Mobile Data Options > Enable 4G and then Voice & Data

 
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Last updated: 4/12/2019
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