Your bill explained

     
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If you're new to EE Broadband

If you're new to EE Broadband

Your contract starts the date we turn your broadband on, so:
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    we'll bill you a month in advance for your package (your broadband subscription, any call add-on features and your EE TV service)

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    you'll notice the charge comes from Orange. Don't panic – this is correct (it's part of the EE organisation) and you won't be getting a second charge from EE

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    if you make any calls on your home phone - outside any call add-ons you have - we’ll add the charges to your next bill

To view your bill online

> Log in to My EE Broadband

If you've upgraded EE Broadband to EE TV

If you've upgraded EE Broadband to EE TV

We'll adjust your bill to your new package price on the day it changes. So, we'll:
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    charge your new package price from the day your new package takes effect

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    apply a refund for your old package price from the date your package changed until the end of your billing month

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    adjust your next bill to reflect your new package price (after you upgrade you may end up paying slightly more or slightly less)

If you have any call add-ons with your package, you'll also see a new charge each month in the Extras and discounts, along with any charges made for setting up and connecting your service.

Content charges

Content charges

We won't bill you directly for your On Demand content – each content provider will bill you directly.

> How to get in touch with content providers

Assisted installation

Assisted installation

If you've asked for an engineer to help set up your EE TV equipment, the assisted installation charge will go on your next bill, usually the one after your EE TV is live.

 > Find out more about assisted installation

 
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Last updated: 16/1/2018
Simon H posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
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Thank you.

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Thank you.

Glad to hear it.

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