How do I set up and connect my EE TV box?

     
    >
  • Go to section

Our EE TV box is specially designed to be easy to set up and you can follow the steps below to get yours up and running including connecting it to your TV and router.

What's included with my EE TV box?

What's included with my EE TV box?

We'll send you everything you need to set up your EE TV box:

  1.  

    EE TV set-top box

  2.  

    power plug

  3.  

    Ethernet, aerial and HDMI cables

  4.  

    EE TV remote control and batteries

  5.  

    aerial adaptor

  6.  

    quick start guide

How do I connect my aerial to my EE TV box?

How do I connect my aerial to my EE TV box?

If you have a working aerial cable, connect it to the IN socket on your EE TV box.

Alternatively, if you have an aerial wall socket but no cable, use the aerial cable and the adaptor we sent you with your EE TV box and connect it to the IN socket.

You'll need to have the correct type of digital aerial for EE TV. If you already receive these channels on these numbers, then you have the correct type of digital aerial.

  1.  

    ITV2 on channel 6

  2.  

    Dave on channel 12

  3.  

    ITV3 on channel 10

  4.  

    Music on channel 18

No rooftop aerial?

Find a registered fitter at getmedigital or CAI Trade Gateway.

Alternatively, you could use an indoor aerial but the signal may not be strong enough.

Or if you live in a block of flats there might be a communal aerial but you may need to check with your landlord or housing association to see if there's one set up.

In both cases, if you already get Freeview, you’re probably okay for EE TV.

How do I connect my EE TV box to my TV?

How do I connect my EE TV box to my TV?

Plug the HDMI cable we sent you into your TV and your EE TV box.

No HDMI socket on your TV?

You’ll need a SCART cable instead.

> Get a SCART cable from our online shop

How do I connect my EE TV box with my router?

How do I connect my EE TV box with my router?

Plug your Ethernet cable into your EE TV box and then plug the other end into a spare yellow socket on your router. If you're not getting an internet connection try plugging the Ethernet cable into a laptop to make sure your cable’s working properly.

Once your EE TV box is switched on, you’ll have the option to connect using WiFi. You’ll need your password and username to do this – they’re on a sticker on your router.

How do I enter my WiFi password?

You need to use the number pad on your EE TV remote control.

Numbers and letters, both lowercase and uppercase, can be entered with your remote and to get letters you'll need to press a number key multiple times to scroll through the available options e.g press the 8 number key to select t, u, v, T, U, V or 8

So to get uppercase letters, e.g T from the example above, you would need to press the 8 number key four times.

Good to know:

If your router and your EE TV box are too far apart to get a good signal over WiFi, you could try using Powerline adaptors.

> Find out more about Powerline adaptors

How do I switch on my EE TV box?

How do I switch on my EE TV box?

  1. 1

    switch your EE TV box on

  2. 2

    put the AAA batteries in the back of the remote control

  3. 3

    press the red power button on your remote – the green light on the front of your EE TV box will flash and then turn to a solid green

  4. 4

    press the SOURCEAV or INPUT button on your TV remote

    (if you don’t see an EE screen, press the button again – you may have to press the button several times until you’ve found the name of the socket that you used to connect your EE TV box to your TV)

  5. 5

    your on-screen start-up will begin

  6. 6

    use your remote to follow the on-screen instructions

 
Give us a call
Give us a call
Call now
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Mon to Fri
Sat to Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help
Last updated: 22/3/2019
Mark posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Other Reason
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

Can I get EE TV assisted installation?
How do I connect to EE TV using an Ethernet cable?