When will I receive my EE TV Box?

     
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We let you know when EE TV will arrive and what to expect.

If you don't have EE Broadband yet

If you don't have EE Broadband yet

It can take up to 10 working days to set up your new line. We'll send your router during this time, along with your Welcome Pack. Your EE TV box will arrive three working days after we've activated your broadband. We'll text you when your broadband is active and email you to let you know when your EE TV box is on its way.

If you already have EE Broadband

If you already have EE Broadband

Your EE TV box should arrive within three working days of us processing your order. We'll email you when it's on its way.

If you're upgrading to Fibre Broadband

If you're upgrading to Fibre Broadband

Upgrading to Fibre Broadband can take up to 15 working days. We'll send your router within five working days of processing your order. And once we’ve activated your EE Broadband we'll send your EE TV box a few days later. We’ll email you when each box is on its way.

If you want to upgrade your EE Fibre Broadband

If you want to upgrade your EE Fibre Broadband

We can upgrade your Fibre Broadband within 24 hours and your EE TV box will be with you up to five working days after that. We'll email you when it's on its way.

 
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Last updated: 12/9/2018
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

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