Can I get data boosts as a home broadband or 4GEE Home customer?

     
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When you sign up to one of our broadband or 4GEE Home broadband packages and you’ve got an EE pay monthly phone plan or 12-month SIM only plan, we’ll boost your phone's monthly data allowance by an extra 5GB - worth £12.99 every month.

> Looking for our 20GB Data Boost?

How do I qualify for Data Boost?

How do I qualify for Data Boost?

If you have an EE pay monthly plan or a 12-month SIM only plan, you’ll qualify for a 5GB data boost when you sign up for EE broadband or 4GEE Home broadband.

You'll keep the 5GB Data Boost as long as you're an EE broadband or 4GEE Home Broadband customer and have an eligible EE mobile plan or SIM plan.

Sorry but you won’t get the boost if you’re on a 30 day SIM only plan, non-lead sharer plan, 4GEE WiFi or tablet plan or if you’re a T-Mobile or Orange customer.

> Find out about our broadband plans

Can I choose which number on my account gets the Data Boost?

Can I choose which number on my account gets the Data Boost?

No, only the broadband account holder can get the boost.

So you need to make sure you give us your number when you sign up.

When will I get my Data Boost?

When will I get my Data Boost?

It can take up to 30 days after your home broadband or 4GEE Home account goes live for your Data Boost to kick in. We'll send you a text to let you know when it's done.

Can I use my Data Boost abroad?

Can I use my Data Boost abroad?

Yes, your boost can be used in 48 European destinations.

Please note: a data fair use policy may apply when roaming.

> Find out more about inclusive roaming allowance

Can I share the Data Boost if I’m on a sharer plan?

Can I share the Data Boost if I’m on a sharer plan?

Yes, as long as the Data Boost is added to the account holder's plan.

If I’m already a broadband customer, can I get the Data Boost?

If I’m already a broadband customer, can I get the Data Boost?

Yes, you'll get the boost automatically when you sign up for one of our new broadband or 4GEE Home broadband packages. Or alternatively, if you weren’t on a monthly phone plan or 12-month SIM only plan and upgrade your mobile contract to one of these, we’ll also add the boost onto your account.

We’re also giving the boost to some of our existing home broadband customers with an eligible mobile account so keep an eye out for a text from EE.

Why have I been sent a text saying my boost has been removed?

Why have I been sent a text saying my boost has been removed?

If you change your mobile or broadband plan we may remove or change the data boost you receive. Also if you cancel your EE broadband or 4GEE Home Broadband contract we’ll remove the data boost from your mobile plan.

Can I switch the boost to another number?

Can I switch the boost to another number?

Sorry, but you can’t switch boosts to another number.

The data boost will be applied to the same phone number we use to contact you with important information about your home broadband account.

So it's important that you give us the right number and it’s kept up to date in My EE.

Why is the 5GB data boost worth £12.99?

Why is the 5GB data boost worth £12.99?

The 5GB data boost is based on the value of our 5GB add-on which costs £12.99* and lasts up to a month for a pay monthly customer. 

*Calculation based on pricing as at 26 June 2018.

 
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Last updated: 24/9/2018
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