Improve Wireless Internet

     
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Having problems with the reach of your WiFi or maintaining good WiFi speeds? We can help.

 

Watch our helpful video on how to improve or fix your wireless internet connection.

If you have no WiFi connection at all, you can get help fixing your Home Broadband connection.

Test your WiFi speed vs a fixed connection

Test your WiFi speed vs a fixed connection

What’s the difference?

WiFi is when your device is connected to the internet via your router without the use of cables. Fixed connection is when your device is connected to the internet through an Ethernet cable to your router.

First, check how your WiFi speed compares to a fixed connection to your router. Your slow WiFi may be due to issues with your broadband service:

  1.  

    connect your computer directly to the router using an Ethernet cable (you would have received this in the same box as your router)

  2.  

    plug one end into your device, and the other into any of the yellow Ethernet sockets on the back of your router

  3.  

    run a speed check using the BT Wholesale Broadband performance checker

  4.  

    remove the Ethernet cable and complete this test on the WiFi connection. This will let you know if slow speeds are down to your WiFi or broadband service

The test will show the download speeds you're getting on WiFi and with a fixed connection.

Check what plan you’re on by logging into My EE. You can also see what plans you can get with our broadband line checker.

> How to test your broadband speed

Top tips to improve your WiFi signal

Top tips to improve your WiFi signal

 

1. We recommend you plug your router directly into the master socket (this is where your phone line is located). This will either be a single or dual socket and look like one of these in the video:

2. Busy times in your home: Your WiFi bandwidth is shared by all the devices using your broadband via WiFi. The more people using your WiFi at the same time, the less speed each person will get. You can also look to upgrade your broadband plan.

3. Try moving your router where you use WiFi the most so it’s closer to your device.

4. Avoid placing your router on thick materials (such as carpets), next to windows or close to electrical appliances like TVs, microwaves or baby monitors. These will give off their own signals and interfere with your router. Instead, place it on a table or shelf to gain a better signal.

5. Change your wireless channel: your router has an efficient function called intelligent wireless. Press the small button at the back to find the best wireless channel to run on. See what intelligent wireless looks like.

6. The thickness of your walls will play a part in how strong the signal is. To get the best coverage we recommend moving your router to a more central position in your home.

If you can’t move your router to a better place, you can get a better connection with a WiFi Booster. It extends the reach of your WiFi signal and boosts the WiFi in your home.

Is your device the problem?

Is your device the problem?

Your device (PC, tablet, smartphone etc) plays an important role in the speed of your WiFi signal. If possible, try testing your WiFi with more than one device – this will allow you to see if the issue is with your device rather than your broadband service.

What else can I do to improve my WiFi performance?

  1.  

    restart your device and router

  2.  

    check for any software updates

  3.  

    clear your device’s cookies and browsers 

  4.  

    reset your browser

  5.  

    close any programs you’re not using

  6.  

    turn off any older (802.11b) devices – they can reduce your WiFi speed

  7.  

    change the channel or frequency of your router

 
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Last updated: 15/6/2018
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Thank you.

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