How do I connect an Apple Mac to my wireless router?

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Getting started

Getting started

To connect using wireless, you'll need your router's wireless network name and wireless password. You'll find these printed on a sticker on the bottom or back of most routers, as seen in the example below.

Router sticker

It can also help to:

    move close to your router while setting up the connection


    unplug an Ethernet cable (if you've already set up a wired connection)

How do I connect to my router?

How do I connect to my router?

To connect an Apple Mac to your router, follow the steps below.

1.    Click on the AirPort icon in your Mac's menu bar

AirPort icon in Mac menu bar

2.    A list of wireless networks will be shown in the network list

3.    Select your wireless network. In the example below, ours is 5GHz-EE-1a2b3c - you'll find yours printed on your router

4.    If you can't see any wireless networks, try moving closer to your router and checking it's turned on

Mac network list

5.    You'll be prompted to enter your password - this is your wireless password, which you'll also find printed on your router

6.    It may help to select the Show password option, so you can see what you're typing

Mac wireless password entry screen

7.    AirPort will connect to your router


8.    Wait a few seconds - the AirPort icon will change to black (or black and grey)

AirPort icon activated on Mac

Error after entering your security key?

Error after entering your security key?

If you get an error while trying to connect:

    try setting up the connection again, checking you're entering your security key correctly. You'll need to enter the dash (-) if you have a Bright Box router


    restart your router and computer, then try to set up the connection again

Exclamation mark in the AirPort icon?

Exclamation mark in the AirPort icon?

If you're connected to your router, but are unable to view web pages or use the internet you may see an exclamation mark inside the AirPort icon.

See one of our guides below to check if there's a problem with your broadband connection.


    EE Smart Hub


    Bright Box 2 Wireless Router


    Bright Box 1(R) Wireless Router


    Bright Box 1 Wireless Router


    4GEE Home Router


    Technicolor TG589 Router



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Last updated: 4/7/2018
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

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