How do I use my own router for home broadband?

     
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Routers supporting Ethernet WAN can be used to connect to our Fibre Broadband service (via the Openreach modem). You might hear these called Ethernet or cable routers.

Don't forget

If you've received the router from another internet service provider, it's probably locked to their service so won't work on our Fibre Broadband service

How do I connect to the Openreach modem?

How do I connect to the Openreach modem?

1.    Connect an Ethernet cable between the WAN port on your router and LAN1 socket on your Openreach modem

2.    The port may be labelled WAN, Internet, Modem or a symbol e.g. WAN symbol symbol on an Apple AirPort router

Illustration of router and modem connection

3.    Turn the router on

4.    Connect your computer and router using a wired or wireless connection. See your router's user guide if you need more help

Illustration of devices connected to wireless router

How do I update my router settings?

How do I update my router settings?

To connect to your Fibre Broadband service for the first time, you'll need to update a few settings. You can do this from your router's admin pages, which are usually found at an address like:

  1.  

    192.168.1.1

  2.  

    192.168.0.1

  3.  

    192.168.1.254

  4.  

    or by using a disk or set-up software

The settings you'll need to update your router are:

  1.  

    protocol: PPPoE (over Ethernet)

  2.  

    broadband username: format similar to yourname.orangehome.co.uk@fs or PRODUCTIONHQNUN123456@fs

  3.  

    broadband password: you chose this when you first registered, and it was confirmed in the welcome email you received

Need more help?

For more username and password help see the guide EE Home Broadband settings

Other settings can usually be left blank, or at the router's default setting. We've listed some common settings below, which may help if you're having problems.

  1.  

    authentication: CHAP

  2.  

    internet IP address: e.g. Dynamic, Auto or Obtain from ISP (we'll assign you an IP address when you connect)

  3.  

    DNS IP address: e.g. Dynamic, Auto or Obtain from ISP (we'll automatically provide these when you connect)

  4.  

    MTU: 1492

  5.  

    MAC address: (leave blank/disabled)

Your router's support team will be able to help if you have any problems entering the settings.

We're happy to help you to connect your EE router. We suggest you do this if you want to check your service is working or need to contact us for support. You can also find our handy set-up guides below.

Router set-up guides:
  1.  

    EE Smart Hub

  2.  

    Bright Box 2 Wireless Router

  3.  

    Bright Box 1(R) Wireless Router

  4.  

    Bright Box 1 Wireless Router

  5.  

    4GEE Home Router

  6.  

    Technicolor TG589 Router

  7.  

    Livebox

 
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Last updated: 4/7/2018
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Thank you.

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Glad to hear it.

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