- our helpdesk can only offer support for EE or BT broadband equipment that we have provided you with. We can’t support with the set-up of third-party equipment.
- some internet service providers restrict the use of their routers on other networks. If you're using a router from another Internet service provider, it could be locked to their service so it might not work.
- make sure any equipment you're using will work on the EE broadband network. The router must support Point-to-Point Protocol over Ethernet (PPPoE), and if you plan to use it with our Fibre products then it will also need an integrated VDSL modem. Our Full Fibre products can be used with any PPPoE-capable router that has an ethernet WAN port, and don’t require a modem.
- if you have EE’s Digital Home Phone service, you'll need to use your EE or BT hub as your primary router.
- other products and services, like EE TV, Smart WiFi, Smart Hybrid Connect and WiFi Enhancer, are also dependent on your EE or BT hub and might not work with third-party routers.
Using your own router with EE broadband
EE hubs can be set-up in a few steps and have been designed specifically to use with the EE broadband network.
If you're using your own router, there are a few things to be aware of:
Configuring a third-party router
Most routers can be configured by browsing to their admin pages using a web browser. The website address differs from router to router, but it's usually something like:
- http://192.168.1.1
- http://192.1.68.0.1
- http://192.168.1.254
If you’re unsure, check your own router manual or contact the manufacturer for support.
Third-party router settings
The settings you need depends on the type of broadband connection you have. Some of these terms can vary slightly from router to router. If in doubt, try leaving any settings you don’t recognise as their default values.
If you’re using an EE or BT provided hub, then it will arrive pre-configured with the correct settings and you don’t need to manually configure anything.
If you're having problems connecting your EE or BT hub, then take a look at how you can fix your home broadband connection.
| Connection type: | Point-to-Point Protocol over Ethernet (PPPoE) |
|---|---|
| Broadband username or login name: | bthomehub@btbroadband.com |
| Broadband password: | BT (or leave blank) |
| Authentication: | CHAP |
| DNS: | Auto or Obtain from ISP (we'll automatically provide these when you connect) |
| Connection type: | Point-to-Point Protocol over Ethernet (PPPoE) |
|---|---|
| Broadband username or login name: | bthomehub@btbroadband.com |
| Broadband password: | BT (or leave blank) |
| Authentication: | CHAP |
| DNS: | Auto or Obtain from ISP (we'll automatically provide these when you connect) |
| VLAN: | Active |
| VLAN ID (802.1q): | 101 |
| VLAN ID (802.1p): | 0 |
| Connection type: | Point-to-Point Protocol over Ethernet (PPPoA) |
|---|---|
| Broadband username or login name: | bthomehub@btbroadband.com |
| Broadband password: | BT (or leave blank) |
| Authentication: | CHAP |
| DNS: | Auto or Obtain from ISP (we'll automatically provide these when you connect) |
| Modulation: | G.DMT |
| Virtual Path Identifier (VPI): | 0 |
| Virtual Channel Identifier (VCI): | 38 |
| Multiplexing: | VC Based or VC-MUX |
Using your EE hub with another internet service provider
EE hubs are not designed for use on other internet service provider’s networks. If you leave EE, we may ask you to return your hub to us.