What are EE’s Fibre Max 1 and Fibre Max 2 Broadband plans?

     
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Our new broadband plans, Fibre Max 1 and Fibre Max 2, use technology (called G.fast) that is capable of transferring much higher broadband speeds over shorter distances. It does this by extending the reach of the existing fibre technology.

This technology isn’t available in all parts of the UK yet, but it is being rolled out to more and more properties.

What speeds can I expect with Fibre Max 1 and Fibre Max 2 plans?

What speeds can I expect with Fibre Max 1 and Fibre Max 2 plans?

Fibre Max 1 Broadband has average download speeds of 145Mb/s and average upload speeds of 28Mb/s.

Fibre Max 2 Broadband has average download speeds of 300Mb/s and average upload speeds of 47Mb/s.

Your expected speeds will differ depending on the technology available where you live and the proximity of your home to an on-street cabinet, so it’s important to run a line-speed check. This will help you choose the best broadband plan, based on potential speeds in your area.

In addition to your router, Fibre Max 1 and Fibre Max 2 plans require an Openreach modem. It is worth remembering, your WiFi network connection will operate at the highest speed achievable by both devices – so if your devices have different speed capabilities, your WiFi will be based on the lowest of these.

What can you do with these speeds?

If your devices are able to support average download speeds of 300Mb/s, you can download an entire music album in just 3 seconds, or an HD TV show in a mere 12 seconds.

What router equipment is compatible with Fibre Max 1 and Fibre Max 2 plans?

What router equipment is compatible with Fibre Max 1 and Fibre Max 2 plans?

These plans work on our current Smart Hub routers, but you will also require an additional Openreach modem to be attached to the router via an ethernet cable.

How are Fibre Max 1 and Fibre Max 2 plans installed and set-up?

How are Fibre Max 1 and Fibre Max 2 plans installed and set-up?

Both our Fibre Max plans come with assisted set-up. This means you can choose a date and engineer appointment slot when you place your order, and then an engineer will come to your home to fully install and set-up the service. We'll let you know what's available when you call. Or if you're placing your order online, you'll be able to see the available times on the appointment booking page.

We'll need your EE Smart Hub to complete the installation. So if you do miss its delivery, please make sure you collect it before the engineer arrives.

Set-up of modem and router

What will the engineer do?

What will the engineer do?

Just before the agreed appointment time we'll call to let you know we're on our way. Before coming to the house we'll first disconnect your old service and connect your new one at the street cabinet.

We'll then agree with you how best to set up your new service and where to put the EE Smart Hub to get the best wi-fi performance and speed. This may include running new cables, or disconnecting old extension wiring and powerline adapters.

We'll also upgrade the master phone socket (the white box on the wall) and remove any unnecessary wiring.

We'll check you're good to go:
  1.  

    after connecting your EE Smart Hub, we'll demonstrate that your service is working and run a speed test

  2.  

    we'll make sure any devices you had connected before still work. If you've ordered anything new from us, such a EE TV box, we'll make sure that works too

  3.  

    we'll also show you how to access the WiFi password and connect an extra two devices for you

What is the Openreach modem?

What is the Openreach modem?

Both Fibre Max plans require an EE Smart Hub.  If you are a new customer, we’ll send this (with a Fibre Max connection cable) to you in good time for your appointment day (if you are already using a Smart Hub we will just send you a new connection cable.)  

On your appointment day, the engineer will also bring an Openreach modem to connect your Fibre Max service to the Smart Hub.  Both the Smart Hub and Openreach modem require electrical power so they need to be within reach of a socket. The Openreach modem needs to remain connected to the power and the data port at all times to enable a stable ultrafast service. 

The Openreach modem can either be wall mounted or free standing, but if left freestanding, it must be placed on a hard surface, away from carpets and heat sources, to ensure the ventilation slots are not blocked and air flow can keep running.

Openreach modem

What do the Openreach modem lights means?

What do the Openreach modem lights means?

Indicator Status Indicates...
Power Steady on The modem is powered on and has finshed booting.
Off The modem is powered off.
DSL Steady on The modem is activated on the broadband connection.
Blinking  
Off No connection is set up on the port
Internet Steady on The connection is set up
Off Broadband is activated and the connection is being set up or has not been set up
LAN Steady on The modem is connected to the Smart Hub properly
Blinking Data is being transmitted between the modem and the Smart Hub. (Blinks twice per second).
Off No connection is set up on the port

 
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Last updated: 26/6/2018
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