Home phone - getting started

     
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Get started and manage your home phone service from EE.

How can I track my home phone order?

How can I track my home phone order?

You can:
  1.  

    log in to My EE

  2.  

    go to Menu > My EE Home > Track an order

  3.  

    you should see details of your order and when it’s due to complete.

How do I manage my home phone account?

How do I manage my home phone account?

Once your account has been set up, log in to My EE to manage your account.

How do I check my home phone bill?

How do I check my home phone bill?

The easiest way to check your bill is to log in to My EE.

Under My Bills you can:
  1.  

    view your latest bill    

  2.  

    view all bills

  3.  

    view recent usage (calls made since your last bill)

How do I view my latest home phone bill?

How do I view my latest home phone bill?

To see a summary of your latest bill and an itemised list of your calls:

  1.  

    select latest bill    

  2.  

    you’ll see a list of your Account Charges and a Usage summary showing the costs of calls you made last month to any UK landlines, UK mobiles, non-geographic numbers, international numbers and others

Example of latest EE bill

To see an itemised list of the calls you've made:
  1.  

    select the type of call you'd like to see. You'll see the date of the call, the time it was made, the number called and the type of call made

  2.  

    it also shows if the call was part of your plan, the duration of the call and cost of the call

Example of itemised calls on EE bill

How do I view my previous home phone bills?

How do I view my previous home phone bills?

You can view 12 months of bills for your account.

To view a previous month's bill:
  1.  

    log in to My EE

  2.  

    select All Bills under My Bills

  3.  

    from here you can view each monthly bill separately as well as Account Charges, Usage Summary and an itemised list of calls you've made

Can I view my recent home phone usage?

Can I view my recent home phone usage?

You can view a summary and itemised list of the calls you've made since your last bill.

To view your recent usage:
  1.  

    log in to My EE

  2.  

    select Recent Usage under My Bills

  3.  

    from here you can see a summary of your latest usage showing the duration and cost of your call along with an itemised list

How do I pay my home phone bill?

How do I pay my home phone bill?

The easiest and least expensive way to pay your bill is by Direct Debit.

However, you can also pay by credit or debit card. 

> Find out more about paying your bill

How do I change the name on my home phone account?

How do I change the name on my home phone account?

Whether you’ve just got married (or separated), you want to transfer your account to a friend or you’re dealing with a bereavement, we can help.

> Find out more about changing the name on your account

 
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Last updated: 12/12/2018
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