EE TV help videos

  • Go to section

Looking for help with EE TV? Our help videos show you
how to get started, use your EE TV box and fix problems. 

Getting started

Everything you need to know about EE TV from setting up to using your remote.

Using your EE TV box

Find out how to use Catch Up and On Demand, Replay and Restart, as well as setting up parental controls.

Using your EE TV App

All about Flick, Fetch, how to change your EE TV name, add favourites and share photos and videos.

Fixing problems

Find new and missing channels, fix recording conflicts as well as sound and picture problems.

Getting started

Getting started

Setting up your EE TV box

It's super simple to get yourself set up on EE TV. Here’s how.

Welcome to EE TV

A quick look at all the great things EE TV can do.

Using your EE TV remote

How to use the basic functions of your EE TV remote.

Powerline adaptors

We'll show you how to set up powerline adaptors with EE TV.

Using your EE TV box

Using your EE TV box

Using EE TV Catch Up and On Demand

EE TV comes with really useful apps like BBC iPlayer, NOW TV and Wuaki. Here’s how to find them and use them.

Using Replay and Restart

How to use these clever features on EE TV.

Choosing channels

All about the EE TV menu features that help you choose which channel or programme to watch.

Using the EE TV Guide

How to use the EE TV Guide to find all the channels and programmes on your EE TV.

Locks and parental controls

EE TV comes with easy-to-use security settings to protect the whole family. 

Using the EE TV app

Using the EE TV app

Changing the name of My TV

Personalise your My TV by giving it a name – here’s how.

EE TV – adding favourites to My Programmes

How to add your favourite programmes to the My TV menu.

Adding favourites to My TV

How to add a favourite channel to your My TV menu.

Changing your favourite channels list

How you can add and remove your favourite channels while watching TV on your EE TV app.

Using My Photos & Videos

How to share content stored on your device with your friends and family on your TV.

Sorting your photos and videos

How to sort photos and videos in your EE TV app so it’s easy to find the content you want to send to your TV.

Using Flick

A quick and easy way to get anything you're watching on your EE TV app to your TV screen.

Using the Companion Screen

How to open your Companion Screen to find out more about the programme you're watching as well as easy ways to control and share your

Using Fetch

With the Fetch button you can take whatever's on TV and bring it up on your tablet or phone. 

Fixing problems

Fixing problems

Finding new and missing Freeview channels

Find out how to re-scan digital TV channels on EE TV.

Picture or sound problems

Having problems with the picture on your EE TV? Our video may have the answer.

Managing recording conflicts

Having problems recording with EE TV? Here’s how to fix recording conflicts.

Give us a call
Give us a call
Call now
Free to pay monthly
25p per call on pay as you go
Mon to Fri
Sat to Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help
Last updated: 18/6/2018
Sharelle posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Other
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

How to fix Freeview reception issues with EE TV