How can I fix problems with EE TV on demand?

     
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Having problems with on demand, like buffering or apps that won't load? There are a few simple checks you can do to fix the most common problems.

Are you connected to EE Broadband?

Are you connected to EE Broadband?

It's important that your EE TV is connected to your EE Broadband service.

  • press MENU on your EE TV remote and go to TOOLS & HELP > STATUS
  • from here, you can check your Local network IP address and Internet status

If the Local network IP address shows as In progress, see how to fix connection issues.

If the Internet status shows as Disconnected, you'll find more help in our router guides:

 

WiFi quality

WiFi quality

If you're connecting using WiFi, check the quality is OK.

Above 60% is fine – if the quality’s low, you may find you get buffering problems when watching on demand content or problems opening the app.

See how to improve wireless performance or consider using powerline adaptors to extend your broadband connection from your router to your EE TV.

Check the speed of your connection

Check the speed of your connection

If your picture is freezing or buffering, it's worth checking the speed of your broadband connection.

> See how to test your broadband speed. 

Are you having problems using content in an app?

Are you having problems using content in an app?

If you're having problems using on demand apps, there may be a problem with the service itself. If you'd like help, you can contact the provider of the app directly. 

> See our useful contacts for on demand apps.

Still having problems?

Still having problems?

It may help to reset your EE TV. 

> How to restore EE TV default settings.

 
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Last updated: 13/3/2018
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