How can I fix problems with my Powerline adaptors?

     
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Powerline adaptors are great if your EE TV is a long way from your EE router and you're having problems setting up WiFi. You can use your own or get them from us.  

Good to know:

If you're switching from a wireless connection to using Powerline adaptors, you need to change your EE TV internet settings to wired.

How do I set up my Powerline adaptors?

How do I set up my Powerline adaptors?

Start by checking you've set up your Powerline adaptors correctly.

  1. 1

    connect one end of the Ethernet cable that came with your Powerline adaptors into a yellow socket on your EE router

  2. 2

    connect the other end into one of your Powerline adaptors

  3. 3

    plug the Powerline adaptor into a mains socket and switch it on

  4. 4

    connect the other Ethernet cable to your EE TV box and then connect the other end to your second Powerline adaptor

  5. 5

    plug the Powerline adaptor into a mains socket and switch it on

  6. 6

    the Power light should stop flashing and show as a continuous light

  7. 7

    press and hold the Pair button on one of the Powerline adaptors for more than one second and less than four seconds

  8. 8

    repeat the process with the second Powerline adaptor within two minutes. The PLC (power-line communication) indicators will blink first, then the lights will turn off and show as a continuous light

If you're still having problems with your adaptors, or the data light is off, check that:

  1.  

    you've plugged both Powerline adaptors directly into a mains socket - it’s best to avoid power surge protectors and extension sockets

  2.  

    you're not using other Powerline adaptors in your house, working to a different standard - our adaptors work to the HomePlug AV standard

  3.  

    you've updated your EE TV internet settings to connect via Ethernet

How do I pair my Powerline adaptors?

How do I pair my Powerline adaptors?

  1. 1

    press and hold the Pair button on your Powerline adaptor and then repeat the operation on the other within two minutes

  2. 2

    the two adaptors are then connected and a LAN is set up

  3. 3

    after pairing successfully, you can plug the two adaptors in or out at any time and you don’t need to pair them again

Can I connect additional Powerline adaptors?

Can I connect additional Powerline adaptors?

If you want to connect more Powerline adaptors (ideally of the same make and model):

  1. 1

    check you have two working Powerline adaptors

  2. 2

    connect the third adaptor into a mains socket and switch it on

  3. 3

    press and hold the Pair button on the adaptor not connected to the LAN for sbout four seconds and then release it

  4. 4

    within two minutes, press and hold the Pair button on any adaptor already connected to the LAN and then release it

  5. 5

    the indicators on the new adaptor should turn off and then on

  6. 6

    the adaptor automatically restarts and is connected to the network

Your home network supports a maximum of eight adaptors in total. We recommend they’re all the same make and model. They'll also need to be HomePlug AV compatible. If you have problems with older adaptors, speak with their support team for more help.

How do I reset my Powerline adaptors?

How do I reset my Powerline adaptors?

If you continue to have problems, you can try to reset your adaptors:

  1. 1

    check your Powerline adaptor is plugged in and switched on

  2. 2

    press and hold the Pair button for six seconds

What can I do if the power indicator is off?

What can I do if the power indicator is off?

  1. 1

    check that your Powerline adaptor is connected to the power socket

  2. 2

    check whether the power socket is faulty - if it is, use another one

  3. 3

    if the Power indicator is still off, get in touch

What can I do if the LAN indicator is off?

What can I do if the LAN indicator is off?

  1. 1

    check your Powerline adaptor is connected to your EE router

  2. 2

    check that your EE TV box can access the internet after you connect it directly to the LAN port of your router

  3. 3

    connect your Powerline adaptor to a LAN port on your EE router

  4. 4

    if the LAN indicator is still off, get in touch

What can I do if the PLC indicator is off?

What can I do if the PLC indicator is off?

If the PLC indicator doesn't blink after you press the Pair button, the device may be running in energy saving mode. Plug your Powerline adaptor into the mains socket again and repeat until the PLC indicator blinks.

What can I do if my Powerline adaptor fails to connect to the network?

What can I do if my Powerline adaptor fails to connect to the network?

  1. 1

    plug your Powerline adaptor into the socket again

  2. 2

    press and hold the Pair button more than eight seconds until the Power indicator turns off and then release it

  3. 3

    when the Power indicator lights up again, repeat the pairing process

  4. 4

    press and hold the Pair button on your Powerline adaptor for more than one second and less than four seconds

  5. 5

    repeat on your other Powerline adaptor within two minutes

  6. 6

    if the PLC indicators are still off, get in touch

 
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Last updated: 22/11/2018
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